MakeMyTrip.com — Non receipt of promised services of Value Pack for Dubai

Address:Mumbai City, Maharashtra

Dear Sir/Madam, Please refer the trailing mail that I had written to makemytrip.It has all the details.Despite of seveal emails I have not received any response from them.For new packages and paymenst makemytrip calls you n no of times but when it comes to complaint resolution there is no response. " Dear Sir, I had booked package for 6 people to Dubai. My travel date was 19th May'15. The basic package was for 38500 Rs.I paid Rs 7490 for Add on Value pack, However I did not recieve most of the the facilities of the Value pack. The details are as below. Request you to refund the money of the value pack for all the six people. Dear Sir, I had booked package for 6 people to Dubai. My travel date was 19th May'15. The basic package was for 38500 Rs. I paid Rs 7490 for Add on Value pack, However I did not recieve most of the the facilities of the Value pack. The details are as below. Request you to refund the money of the value pack for all the six people. 1. What Was informed to me - Desert Safari Service that I actually received _ Yess Remarks - Nil 2. What Was informed to me – Dow Cruise Service that I actually received _ Yess Remarks - Nil 3. What Was informed to me – Walking Tour Service that I actually received _ NO Remarks - Before the travel I was continuously asking for detailed itenary.However what I received was the general iternary with "If you select this packageyou get this " type wording. I was informed that on reaching dubai the tour manager shall explain the detailed iternary.However the tour manager did not even meet us for the itenary part. We reached on 19th Morning and late in the evening a envelope was slipped through door which mentioned desert safai, dow cruise and city tour on hop. 4. What Was informed to me – Night Tour Service that I actually received _ NO Remarks - No mention of this in the itenary. We were informed that a vehicle like bus shall be available for all five days with ther passengers also .We shall have a tour manager. I had specifically mentioned that I want to go to ferrari world and Burj Khalif, to which your executive informed that tour manager shall take us to that place, we just have to pay entry fee.I had even asked if we need to pay for bus to which i was informed that i just have to pay for the entry fee no bus charges, teh transfer shall be there for al fice days.On reciept of the envelope regarding iternary at Dubai i call the tour manager and requested him to come and meet to help us understand the actvities planned .he informed that his duty is to be in office and he cannot come to meet us.He told us that as per inputs that he recieved from Mumbai office only desert safai, dow cruise and city tour on hop on hop off bus.He told us that this Hop on hop off bus is public tourist bus from which i have to go to some Mall and collect tickets.Now this is not we were told.We were told that there woulf be a bus /or someother vehicle with other passengers. When i argued that we have been informed some thing different by your Ms Pooja nd Ms Pallavi he did not agree.We requested him to talk to Mumbai office.He said okay and after some time he called and told us that in place of that Hop on and Hop off bus he can arrange a guided city tour for 5 hours and that to for the next day.And he cann arrane transfers for other days bit for that i have to pay additinal amount other that the entry fee.We were told there would be transfers available for 5 days and what we get is only for 5 hours that to after lot of debate. 5. What Was informed to me – Dubai Museum Entry Service that I actually received _NO Remarks - No mention in the itenray we recived at Hotel in dubai and the tour manager kept on telling that what is written in the itenary is only available in our package 6. What Was informed to me – Sheikh Saeed Al Makhtoums Entry Service that I actually received _NO Remarks - No mention in the itenray we recived at Hotel in dubai and the tour manager kept on telling that what is written in the itenary is only available in our package
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