MakeMyTrip.com — Not getting my refund back

Kawaljeet Xingh

Address:

Pune, Maharashtra

I have done the cancellation on 2/Jan/2015 for booking ID NF[protected]. I have not received the refund money in my account till date. I'm extremely frustrated and literally pissed off with your service.I had made 11 calls in the past three months to your customer service and till date I have not got any update on when I will be refunded with my money. If the issue is not sorted out in the next day or two I'm, going to take legal action against you. I have been waiting very patiently on this issue for the past three months. Please do respond ASAP.

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MakeMyTrip India Customer Care

from Gurgaon, Haryana

Verified Support

Dear Kawaljeet Xingh,

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

In reference to your complaint, we have validated your case with our concerned team and found that refund for INR 9181.00 has been initiated and processed from our end on 19-Mar-15 with RRN#[protected] and we hope that same has been credited to your account accordingly. We thank you for contacting us.

Assuring you best of our services.

Team-MakeMyTrip Care