[Resolved]  MakeMyTrip.com — Partial Refund made (when the flight was non-operational)

Address:

Gurgaon, Haryana

On 3rd Oct, 2014, i have booked a flight ticket through makemytrip.com from Bangalore to Visakhapatnam to travel on 18th Oct, 2014. Due to cyclone effect in Visakhapatnam, the flight were un-operational.Later i got a message on 14th Oct, 2014 that the flight got cancelled. I waited for refund amount which i haven't received, on 20th Oct, 2014 i have called Spice jet customer support and requested to refund the amount, they replied 'as the flight was non-operational', i will get the full refund for Rs: 4204.Later i called Makemytrip.com, as the refund would be processed through makemytrip.com, they have refunded an amount of Rs: 2254, which was half the amount i had to followup up multiple times waiting on the call for more than 15-30 hold time, and they disconnect the call, without providing appropriate status, requesting for refund, which they have not processed yet, when ever i call makemytrip customer service, they inform saying we have escalated your concern to payment dispute, they put on hold for several minutes, and come back to us informing it will take 4 business days to process the request. Please find the below makemytrip call details, which i have called for refund the amount.21st oct 7:59 AM28th oct 4:36 PM1st Nov 20:23 PM5th Nov 18:45 PM11th Nov 13:19 PM25th Nov 10:40 AMOn 25th Nov, Avanthi Singh (ext No:9751) she was rude, not transferring the call to the supervisor, she was shouting on the call, saying she cannot transfer the call and she disconnected the call.I still haven't got any proper response regarding the refund. On 11th Nov, i have called makemytrip and spoken to the supervisor, then he connected the call with spice jet accounts team, then he has mentioned that they have refunded the amount in 2 splits. Please find the below details. on 17th oct 2704on 28th oct 1500My question was, when the flight was non operational, why they have not refunded the complete amount till date as on 12th Nov, 2013. As it is been beyond 45 days.