MakeMyTrip.com — Pathetic Bus Service

Address:	Mumbai City, Maharashtra
Website:	www.makemytrip.com

I booked two AC Sleeper Bus tickets from Mumbai to Goa on 19th Sep. 2015.bus was scheduled to departure at 9:15 from borivali, but bus did't arrived till 9:45. we called several times to the operator but they said bus will be there in next half an hour and so on. we(me and my wife) waited there till 12 :00 (mid night) and then we were told that another bus has been arranged and we need to go to some other place which was far away from boarding point. bus came at 1 o' clock, when we boarded the bus, it was informed to us that, AC is not working so you have to travel like that only, the condition of bus was pathetic, bed covers were not there, water/ oil was there on the bed. after a long discussion bus operator agreed to pay the difference of AC & Non AC fairs. I called makemytrip on 21st to book a complained, nobody reverted back till 23rd i.e. today. today again i booked another complaint and got the revert that another bus was provided, so no refund will be given. Aakash Kumar Soni Arti Verma from borivali to Panjim Date of Journey - 19th Sep. 2015. Time of boarding 9:15. amount paid - 2540 Ph. No. [protected]