[Resolved]  MakeMyTrip.com — payment deducted from account but ticket not received

on 10-02-15oday I booked return air ticket from Jaipur-Ahmedabad-Jaipur for 12 th feb from Jaipur and 15th feb from Ahmedabad
detils as under
On 10-02-15 i attempted to book air tcket from Jaipur to Ahmedabad and return ticket to Jaipur

name of passanger:- Ramgopal GUpta & Anil Gupta

amount paid RS 19884 through Net Banking from State Bank of Bikaner & Jaipur, Transaction Ref:- IG00 OYQCR4 on 10-02-15 at 5:36
the payment was deducted from bank but at the same time the website of payment gateway was stopped, and I not recd any confirmation about booking
Later I recd a call from Makemy trip fro telephone number [protected] Mr Deepak asked me that my payment has been stucked in payment gateway and to have confirmation of Journey I have to deposit payment again and the earlier payement shall be deposited in my account back.
Then I again deposited the Rs 19884/ through Net banking
On 10-02-15 entire episode was mailed to makemytrip.com
they have replied
"A Reference ID[protected] has been assigned for your query. You are requested not to change the subject line containing the Reference ID when replying to us to enable us to serve you better."

on 11-02-15 I further received a mail
"At the outset, we apologize for the delay in response and inconvenience caused to you regarding the refund of the amount twice charged.

We sincerely apologize for the unpleasant incident. This is not in accordance to our service standards nor do we expect any such practices.

With reference to your e mail, we would like to inform you that as we have checked that he has raised a complaint that he has booked a ticket but the amount was charged twice for the amount of inr 19884 so we request you to please share the bank statement so that we can check with the accounts team to process the refund

All your patience and co-operation is highly appreciated.

For any further assistance we are available round the clock on our toll free numbers. You could also write to us through reply email or visit us at"
I have already sent copy of bank statement but still the amount is not received

this is for information and arranged to refund my stcuked amount Rs 19884

Dear guptaanil,

Apologize any inconvenience to you while dealing with us.We have reason to believe your concern has been resolved as this concern f your appears to be more than 30 days old.

If just in case your issue still stands unresolved then please let us know for further action.

Warm regardsTeam-

MakeMyTrip Care