[Resolved]  MakeMyTrip.com — Price difference 550 per person

Address:

Allahabad, Uttar Pradesh

Name :- Abhishek Tiwari
Makemytrip Booking ID:- NU[protected]
BUS TYPE BOOKED:- 2X2 MERCEDES BENZ, AC VIDEO
BUS TYPE TRAVELLED:- 2X2 VOLVO.

I booked a Mercedes Benz bus ticket from Manali to Delhi on 30.12.2014 through Makemytrip.com.
There was no prior intimation from makemytrip that this bus has been discontinued on this route. On my enquiry at the local private bus stand i came to know that this bus has been discontinued. I called Makemytrip customer care on 29.12.2014 and enquired the same. I then received a confirmation msg from makemytrip.com that there is no change and same bus will leave at 16.30 on 30.12.2014 from Manali Private bus stand.
On 30.12.2014 at 13.00 i again tried calling the bus operator 'Monal Himalayan Travels Pvt Ltd - [protected]' the operator informed that its a volvo bus whose ticket is Rs.900 for one day advance booking and Rs.1100 for current day booking. Then I talked to Makemytrip.com and asked them for my refund and then they asked me to wait for sometime. Then i received a call from bus operator at around 14.30 that i have two options either i have to travel in the provided Volvo bus or i have to cancel the ticket and try for some other bus. Since i was helpless at that time as i had a train booked from Delhi to my home town allahabad so i agreed to travel but i was also promised a refund of the difference in the ticket value. The makemytrip.com people are total fraud and they are charging passengers 550/person extra on the ticket. I booked two tickets hence i lost around Rs. 1100. If they had informed me in time i could have completely cancelled the ticket and would have arranged some other bus service. The seats of the bus in which i travelled was very uncomfortable and legroom was almost nill. Me and my wife could hardly sleep on the way. She also felt sick since we could sleep properly the whole night. For the sake of my comfort only i booked a costly Mercedes bus ticket even though i could have booked a cheaper volvo ticket. I booked two tickets hence i at least deserve a refund of Rs.1100 for the two tickets, ignoring the discomfort caused to me by makemytrip.com

Sir/Mam, kindly help me in this matter so that these bus booking frauds can be stopped in India.