Comments
Dear js3208,
We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.
In reference to your complaint, we have validated your case with our concerned team and found that refund for INR 98523.00 has been initiated from our end on 27-Mar-15 with RRN#[protected] and same should reflect in your account as per your bank processing cycle. Please also note that refund for the balance amount of INR 1479.00 has been processed from our end towards the payback account. We thank you for contacting us.
Assuring you best of our services.
Team-MakeMyTrip Care
We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.
In reference to your complaint, we have validated your case with our concerned team and found that refund for INR 98523.00 has been initiated from our end on 27-Mar-15 with RRN#[protected] and same should reflect in your account as per your bank processing cycle. Please also note that refund for the balance amount of INR 1479.00 has been processed from our end towards the payback account. We thank you for contacting us.
Assuring you best of our services.
Team-MakeMyTrip Care
Yes, I have received the partial amount but "Who gave you the Authority to convert the Pending Amount into Payback Points?"
"And how come the Pending Amount rounds up to 1, 479/- ?"
The Pending Amount happens to be 15, 298/-
"Well Done, it further shows your Professionalism [SIC]"
Wishing you "Suffer as I have and perhaps even More Worse than that"
Unfortunate and Frustrated Client of MakeMyTrip.com
Jai Singh
"And how come the Pending Amount rounds up to 1, 479/- ?"
The Pending Amount happens to be 15, 298/-
"Well Done, it further shows your Professionalism [SIC]"
Wishing you "Suffer as I have and perhaps even More Worse than that"
Unfortunate and Frustrated Client of MakeMyTrip.com
Jai Singh
This is the Update of the Earlier Comment by me i.e. js3208
"Too Late and Too Less
Summary of my Harassment at the Hands of MakeMytrip.com
1. First,
I was assured of Refund in 4 days, irrespective of the penalties that were laid. I agreed telephonically to the Penalty. But unfortunately the Refund didn’t happen for almost 4 Months
2. Second,
your Online System of Complaint is Totally Useless, it is a Big Joke. You keep logging again and again...and then you get the Most False Assurance that your issue will be resolved in 48 Hrs or 72 Hrs.
3. Third,
Your System of Escalation is once again, a Method to keep the Clients Busy in Anticipation that their Complaint will be now taken seriously, it appears to be Pre-Planned Strategy where the Complain is not handled directly and even if the so called “Escalation Process” is just an Eye Wash, perhaps because you “You want to buy some time”
4. Fourth,
your Customer Care System is no less, in fact it takes your “For Granted”, You keep Dialling the numbers one after the another, only to get your Call Disconnected after the Automated Voice tells you to “Dial the Extension Number” when you select the Cancelling of Flight Option. There is no option of Refund and the only way you can get to talk with an Online Representative if you have to Book a Flight or know about a Holiday Package.
5. Fifthly,
even if you get to address your issue with a Customer Care Personnel, your call is passed on to Another Executive. And this Executive would then keep you on hold only to be disconnected from the Call or he would give you a False Assurance that your Complaint is being Processed.
6. Sixthly,
after getting so many Consecutive False Assurances, one looses faith in Online Ticketing System, yours being a Glaring Example.
7. Seventhly,
you send False SMS’s of Partial Refund wherein the Refund has not even been initiated, so why are you sending the SMS, when the money has not been transferred. This and others only show you as Hard Core Liars.
8. Eighthly,
“If the Airline didn’t refund you in time, is that my Fault”, “Did I delayed in paying you for Booking the Tickets and brought up any Technical Issues?”. “You people don’t have Funds of your own?? That shows how seriously you take your Clients.
9. Ninthly,
when you raise your voice in social media, one of your Executive calls up and says “Do you have a Written Proof of the Refund Amount”, so now I should keep proof of each and every Calls that have been made, MY, MY!!!” Is this what I deserve?
10. Tenthly,
After going through Consistent Harassment's from your Side, don’t I deserve the Full Refund Amount or you will still show me the Terms and Conditions and again apologise that though you can break your Protocols when it comes to Clients Money but not the other way around???????
"Too Late and Too Less
Summary of my Harassment at the Hands of MakeMytrip.com
1. First,
I was assured of Refund in 4 days, irrespective of the penalties that were laid. I agreed telephonically to the Penalty. But unfortunately the Refund didn’t happen for almost 4 Months
2. Second,
your Online System of Complaint is Totally Useless, it is a Big Joke. You keep logging again and again...and then you get the Most False Assurance that your issue will be resolved in 48 Hrs or 72 Hrs.
3. Third,
Your System of Escalation is once again, a Method to keep the Clients Busy in Anticipation that their Complaint will be now taken seriously, it appears to be Pre-Planned Strategy where the Complain is not handled directly and even if the so called “Escalation Process” is just an Eye Wash, perhaps because you “You want to buy some time”
4. Fourth,
your Customer Care System is no less, in fact it takes your “For Granted”, You keep Dialling the numbers one after the another, only to get your Call Disconnected after the Automated Voice tells you to “Dial the Extension Number” when you select the Cancelling of Flight Option. There is no option of Refund and the only way you can get to talk with an Online Representative if you have to Book a Flight or know about a Holiday Package.
5. Fifthly,
even if you get to address your issue with a Customer Care Personnel, your call is passed on to Another Executive. And this Executive would then keep you on hold only to be disconnected from the Call or he would give you a False Assurance that your Complaint is being Processed.
6. Sixthly,
after getting so many Consecutive False Assurances, one looses faith in Online Ticketing System, yours being a Glaring Example.
7. Seventhly,
you send False SMS’s of Partial Refund wherein the Refund has not even been initiated, so why are you sending the SMS, when the money has not been transferred. This and others only show you as Hard Core Liars.
8. Eighthly,
“If the Airline didn’t refund you in time, is that my Fault”, “Did I delayed in paying you for Booking the Tickets and brought up any Technical Issues?”. “You people don’t have Funds of your own?? That shows how seriously you take your Clients.
9. Ninthly,
when you raise your voice in social media, one of your Executive calls up and says “Do you have a Written Proof of the Refund Amount”, so now I should keep proof of each and every Calls that have been made, MY, MY!!!” Is this what I deserve?
10. Tenthly,
After going through Consistent Harassment's from your Side, don’t I deserve the Full Refund Amount or you will still show me the Terms and Conditions and again apologise that though you can break your Protocols when it comes to Clients Money but not the other way around???????
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