[Resolved] MakeMyTrip.com — refund of excess charge on cancellation of airticket | |||
I have booked two air tickets on Air India to New Delhi from Trivandrum for[protected] and back to Trivandrum for[protected] on[protected]. After getting the print out I realised that onward ticket was a transit flight. In the first screen it seems to be a single flight. Since the passenger is a lady and a reputed Officer in Central Govt. Organisation, not willing to travel in a transit flight. So I cancelled the onward ticket within one hour. But the cancellation fee charged was for two flights, which is very heavy for me. Double cancellation charges for single destination is injustice, please reconsider your policy and refund half amount to me. Expecting favourable decision . my e-mail address is: bertin.[protected]@gmail.com Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved MakeMyTrip India customer support has been notified about the posted complaint. | |||
3 Comments | |||
Comments
Dear Customer,
We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.
In reference to your complaint, we have validated your case with the Airline and we have convinced them to process refund for INR 1500.00 on your booking. Plese note that we are processing refund for INR 1500.00 from our end and same will be credited to your account as per your bank processing cycle.
We thank you for contacting us.
Assuring you best of our services.
Team-MakeMyTrip Care
We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.
In reference to your complaint, we have validated your case with the Airline and we have convinced them to process refund for INR 1500.00 on your booking. Plese note that we are processing refund for INR 1500.00 from our end and same will be credited to your account as per your bank processing cycle.
We thank you for contacting us.
Assuring you best of our services.
Team-MakeMyTrip Care
Thanks for the refund, I will be greatful to MakeMyTrip.com
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Ref No: IN 1406R05064288
Booking ID NF[protected]