Marshalls Wallpapers — Rs.55000 refund still not given

Address:

Mumbai City, Maharashtra

Marshalls has an annual sale every year wherein they take huge sums of money from people for which they can avail of products at a later date or refund it if they so wish. We had paid them rs.55, 000 during this period @ the Worli branch in Mumbai, and were given several assurances for the same as part of the hard sell. But we have since then experienced very poor customer service, products are unnecessarily overpriced and policies are inconsistent. Post the offer period their entire approach changes. Even after trying hard when we could not find products to our liking and requirement, we requested for a refund as per company policy. we are still waiting for a refund and being constantly harassed for the same. Personally visiting the store didn't help, executives don't respond to calls, emails are not responded to, others make excuses saying they are either not in office or in a meeting, every single time. Doesn't this reek of fraudulent practice? By the way, they also wanted us to submit to them all evidence of having paid them the money without giving any written acknowledgment for the same! they seemed "inconvenienced' when we asked them to at least write on a photocopy of the said documents that they have received it and were reluctant to do that too! it is a blessing we had made copies of the same for ourselves. I don't mind paying a premium amount for actual quality but such unprofessionalism and lack of ethics is unaccepable. Marshalls give my money back now and stop harassing us. I will never ever deal with this company again. Disgusting.