Maruthi Suzuki — Issue in Delivery of Keys Provided as part of New Car Delivery

Address:

Bangalore, Karnataka

My Experience with M/S. Kalyani Motors was worst they don’t understand what customer is expressing. I would request you to look into the matter and change the set of keys provided as part of the delivery of my new car. Few of the points which remained unresolved even after raising the complaint to Maruthi Suzuki and spending valuable 4 hours out of my busy schedule 1) Keys (Both) – My concern is only to change the keys in a good condition. The keys which was given or handed to me was in bad condition it had lot of scratches from day one. I was told initially the keys come in the similar manner from the Maruthi Suzuki with scratches and after raising the complaint it was told it is their team fault but they cannot do anything on this regards. When Requested & ready to pay to change the keys I was told they are not responsible for this, I need to visit the Kalyani service center and raise a complaint of lost keys and submit the letter and make advance payment they only the keys will be changed. Please find enclosed images. Key 1 Having dents on Suzuki Logo, scratches on the buttons & scratches on the rear side (Find enclosed Images for kind references) Key 2 Scratches on the rear side & Having dent on the Suzuki Logo (Find enclosed Images for kind references) 2) Seat Covers: Even after raising the complaint the seat covers were not installed up to the mark when additional money was given to the dealer for purchase of Seat Covers 3) Payment Reciepts were not provided only the final invoice was submitted. On my visit to Kalyani Motors yesterday I could get only the car outer body washed and had only argument with the dealership team which was not necessary.