Maruti Insurance — Handicapped user discount for disabled person disallowed

Address:

Thrissur, Kerala

The insured:e.I.Joy-policy no:[protected]-issue date:30.07.14- insurer:national insurance co.Ltd- sourced and serviced through: maruti insurance broking pvt.Ltd:- i am a physically handicapped person. The medical board for persons with disabilities certified my disability. I purchased a maruti celerio vxi amt car from brd, chalakudy and the car was registered on 30.7.14. This vehicle is exempted from payment of tax. And free tax token is issued.I am eligible for handicapped user discount if i insure my car with any of the public sector insurance company. While i purchased the car i discussed this matter with maruti insurance and they issued insurance policy of national insurance co.Ltd. Maruti insurance assured me that they would refund the handicapped user discount after obtaining the copy of rc of the car.Accordingly, i submitted my request for the refund of discount along copies of rc, free tax token, disability certificate, insurance policy and cancelled cheque. Since no response from maruti insurance i contacted mr.Varghese, manager, brd, chalakudy on 11.1.15. As per his direction, i again sent copies of all documents to maruti insurance with a note 'attention mr.Sambath kumar. Again i sent a reminder on 23.1.15. I waited for one month. Since no response, i called maruti insurance for refund. Then they assured me that they would adjust the handicapped user discount of the existing policy in the next renewal premium. On 13.6.15, maruti insurance called me to remind the renewal date of the policy(i.E. On 29, 7, 15) then i requested them to advice me the renewal premium after adjusting discount for the existing policy and renewal policy. Then i am instructed to contact mr.Sukumaran, works manager, brd chalkudy. As per his request, i again e-mailed all my previous correspondence which he transmitted to maruti insurance.. Maruti insurance again called me on 29.6.15 to submit the copy of the rc. I sent the same on 29th june itself.. On 10th july maruti insurance instructed me to submit the original documents at brd, chalakudy for verification. I submitted these documents on 17.7.15 and mr.Varghese, the manager, verified the documents and returned to me. On july 28 th i again called mr.Varghese to know the fate of my discount refund.I also reminded him that next day i s the renewal date of the policy and requested him to take fast action. Then he advised me to call maruti insurance at brd, ho, trichur. My call was attended smt.Sandhya. Then she told me that there is no provision for handicapped user discount and advised to remit full premium for renewal. Then i contacted three public sector insurance companies with my documents including national insurance co.Ltd. All are offered handicapped user discount of 50% on basic premium on vehacle and accessories. Then i renewed my policy with united india insurance co.Ltd with 50 % discount. Therefore, i request you to refund my discount at the earlist