Maruti Suzuki — Airbag and ABS malfunctioning complaint

Address:

Alappuzha, Kerala

I am a resident of Kayamkulam, Kerala and a proud owner of maruthi suzuki-swift-2014 model- ZDI version, registered in the number- KL 31 G 8208 and bought from Popular Showroom-Cherthala.I have always considered and valued the performance and quality of maruthi-suzuki products both combined and individually-hence when the choice to buy a car came, the answer was quite simple to choose. Just 9 days back- 17/2/2015 my car met with an accident while i was trying to drive around a turn, my car skidded and hit the wall nearby causing the back bumper to break and ax;e.wheel to come out of the chassis, this was quite unexpected and sudden as i was going at moderate pace only and the ABS feature didn't kick in at the right time to prevent this skidding.Not only that, upon the crash the airbags from both sides of front seats popped and instead of saving me from any collision crash, they exploded on the way out causing an emission of a gas that resulted in sever burn marks on my right arm for which i had to get medical attention . While the "fault ABS" caused the car to skid off, the crash itself didn't hurt me but the exploding airbags which are a system for my safety instead burned my arm severely.This has been a big disappointment for a customer like me who always considers Suzuki products to be of top quality and I am hence a very dissatisfied customer. I am expecting proper replacement or compensation for the damages i suffered from the ABS fault to my car and airbag explosion to my body as It would be proper compensation for me. I expect such a big company and brand like yours to take this seriously and respond or for the lack of which I would be forced to move by legal terms to acquire my rights as a consumer and by the laws that protect the consumers of this country from getting cheated on products and to ensure quality.To encounter such a big problem on a car that is just 6 months old is quite disappointing. Hoping for a favorable reply. Yours truly, Abin C Babu