[Resolved]  Maruti Suzuki — Bloody service

Address:

Thiruvananthapuram, Kerala

Dear Sirs, Reference: Service of KL-01-BR-191 If you look at the salutation that I put to address you, seems some sort of, you know creating exaggeration on me, as you are not at all qualified to be called upon the same. Coming to my views and reasons to write in, is something which I heard, felt and faced so far. Before start to blame anything on you, it would be happy to say something about, which you are doing right now in the world. Let’s start by thanking you for making very good cars and help each Indians to achieve their dreams to come true, also stay at the top of India’s leading car manufacture companies of India. So Maruti Suzuki is the best seller, Manufacturer in India, the customers are expecting same quality of service from you, that you have proven in the market for the recent past. All the above are the facts that I know about you, which provoked me to buy your product. But I been forced to believe that those thoughts were completely crap, those were dreams. This happened to me when I get to service my swift to your service centre, I saw such a really pathetic, bloody, crap, absurd, unprofessional, inexperienced service from you. As a leader in the industry you should not be allowing this to happen, you may or may not believe, customers are king, you are here because of them. Always remember to”put yourselves on customers shoe”, not my quote, some says and that’s the fact. Coming to my point for writing you, on 23 September 2014, I told you (Indus Motors, Vattappara, Trivandrum, Kearala, India) to service the above vehicle [swift VXI, MA3EHKDIS00705677, K12MN1437721, 1197CC] cause my vehicle collided with another Van and the right side tale lamp, bumper and Dicky got damaged. I told them to get it repaired and after one and half weeks it was decided that all the parts should be replaced, there was not any option to repair it, only replacement is the ultimate solution. They have started the work and on 11 October 2014 they have finished off the work. When I collected the vehicle and checked it, to be honest to say, it was precisely noticeable that the whole work was a crap. So I told those stupid’s to get it corrected, then on 14th October the work was completed and I was informed. When I checked, the same thing has happened. The have not understood the seriousness and they do not seem to have a type of quality and responsibility. Again after talking with Manager, Supervisor, most of the people, again put in to the service centre. Same thing has happened, I do not want to say al theseeeeeeeeee... I look forward to receiving your comments on this as early as possible, not sure about your code of practice. However, in accordance with the Consumer Protection Act, I would be willing to refer my case to the consumer court for your inefficiency for Service and Repair. Failure in handling my complaint will take you to the court and I will put you on the Social Networking sites and Media. Also I would like to receive a full compensation of my inconvenience, distress and additional expenses occurred, I look forward to receiving your cheque for that amount within the next 14 days. Yours faithfully Thanks and regards