Maruti Suzuki — Car Glass Replacement Experience

Address:

New Delhi, Delhi

I have Swift Lxi model which I purchased on November 26, 2014 (DL8C AG 2870) . Due to theft of Stereo on March 28, 2015, left car glass of car and center console is damaged. I went to Maruti Suzuki DD motors wazirpur on March 29, 2015 to get the car repaired. But I am really disappointed with the behavior and attitude of the workshop people. They refused to clead the glass inside the door and car. they said it can be done through brush and none of them is bothered to even use Vacuum or air to get it done. When I raised the concern to the team inside AC cabin, they get ready to clean with th Vacuum but then also glass is not cleared because their Vacuum machine is out of work. They have used air and upto extent they have cleared the glass. Then also if I closed the Door, I can hear the sound of glass particles in door. When I raised this concern, I got very Pathetic/Silly, Useless reply from the workshop people that somewhat will always be there. After all this When I raised the concern to Seniors they again send someone to check and this they clean with high pressure air and thankfully glass got cleared after so much of time wastings. Now when I drive the car there is some space left through which air is coming inside and anyone can hear the sound of air as well. Really Very disappointed with the service. If I have replaced the glass from Maruti Service Center then I would expected complete care of the car but these people are worst then local workshop. Its my mistake that I went to workshop to get it replaced instead I have tried local workshops to get it done. Atleast they will talk in decent manner and provide some good answers apart from illiterate maruti workshop guy who even don't how to speak. thanks Vipin Gambhir [protected]