[Resolved]  Maruti Suzuki — Cheated and misguided by Varun Motors Hyderabad Ecil Branch - Vehicle No. AP 05 UZ TR 1783 Swift Dzire VDI

Address:Hyderabad, Andhra Pradesh

Dear All, I have taken a new Swift Dzire VDI in the month of Aug'14 in Rajahmundry SB MOTORS(East Godavari Dist, Andhra Pradesh), unfortunately my vehicle met with an accident while coming from rajahmundry to hyderabad in the month of Sep'14 then i had given a vehicle to VARUN MOTRS(KUSHAIGUDA, ECIL, HYDERABAD) immediately, as the vehicle was not in a position to move(Vehicle brought to varun motors by towing vehicle). Again i got a vehicle back after 10 days from VARUN MOTORS. Then vehicle went back to Rajahmundry. Now the issue is SOME OF THE IMPORTANT PARTS WERE NOT REPLACED, JUST ADJUSTED EVEN THOUGH CLAIM HAS APPROVED AND ALSO FOUND THAT SOME OF THEM WERE NOT GIVEN FOR CLAIM ESTIMATION, this has been confirmed by SB MOTORS RAJAHMUNDRY. Please find the list of parts with images which were found guilty: 1. Drive Shaft left side: Claim approved but not changed the part 2. Wheel Disc & Wheel Disc Dust Cover left side : Not given for insurance claim estimation even though it was damaged while accident 3. Wheel covers left side: Regarding this i got a reply from body shop manager stating that wheel covers will not be covered, as the covers will not come with vehicle, but later when i escalated to insurance company i got a positive response from insurnace company and claim got approved because its a VDI vehicle so wheel covers came with the vehicle. Here i mis guided by the body shop manager 4. Right side door: I didn't get a insurance claim for this door due to it was damaged while towing, but i paid for a new door. Here i am not happy with the door adjusted because it is not fiitted properly. I got a dought that based on above issues here also the old door painted and adjuted rather than a new door. 5. Left Side door interior: This is also a new door got a insurance cover but inside door beeding hasn't fitted properly Vehicle inspected and served at VARUN MOTORS Hyderabad by Maharshi - Body Shop Manager - [protected] and also i clearly told him that don't compromise with the quality, replace the part if damaged even if not cover under insurance claim, as its a new vehicle Have attached all related documents for your reference. Also the vehicle at Rajahmundry i cannot bring back to Hyderabad for investigation because its cost me around 8000/- for diesel, tollgates and driver cost. Please investigate the vehicle at Rajahmundry, if required. Its been 3 months i have taken this vehicle, but when travel in my car i seriously felt that its USED CAR. Request you to please re investigate my issue on top priority, as i felt that, was cheated and misguided by a international company. Hopefully i will get a quick response and justification on my issue. -- Thanks & Regards V Vinod [protected]
+12 photos
Was this information helpful?
No (0)
Yes (0)
Aug 14, 2020
Complaint marked as Resolved 
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Maruti Suzuki India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    25%
    Complaints
    6885
    Pending
    0
    Resolved
    1707
    Maruti Suzuki India Phone
    +91 11 4678 1000 [New Delhi]
    +91 22 2659 0478 [Mumbai]
    +91 48 4408 8400 [Cochin]
    Maruti Suzuki India Address
    1, Nelson Mandela Road, Vasant Kunj, New Delhi, Delhi, India - 110070
    View all Maruti Suzuki India contact information