[Resolved] Maruti Suzuki — Cheating case by GEM Motors of Hyderabad

janaki.klj

Address:

Hyderabad, Andhra Pradesh

Hi Respected Team, With great hopes of being a owner of a Maruti Swift D-Zire Vxi (grey color), we went to GEM Motors, Kondapur in Hyderabad in Telangana State. But little did we knew that time, that we have been cheated by the GEM Motor sales person and the manager. Me and my husband visited GEM Motors Showroom multiple number of times with the desire to buy a Swift D-Zire and has been promised by a delivery of the same on October 18th @ 6:00 pm by Mr. Amed who is a sales person in GEM Motors. We have also paid booking amount of Rs. 5000 and since my husband already has a pre-approved car loan from HDFC bank, Mr. Amjed told us that we dont need to wait for the loan to open in-order to have the delivery of the car. But finally, when we went on October 18th, at 5:30 pm, we were embarrassed to the core and were silently insulted by both the manager as well as Mr. Amjed. They mentioned that the car has already been sold to some other customer and they said that they were helpless. When we asked them what is the point of paying of booking amount, they advised us to cancel the booking/or that they will give us a silver color (but we don't need a silver color, as we love the grey Swift Dzire - it looks very good). With this answer slammed at our face, we left the showroom helplessly after being forced to cancel the booking. Little were they interested in understanding our hurt feelings and sentiments. Neither Mr. Amjed nor the manager is even bothered to say a simple "SORRY" for what they have done. Adding to our already hurt feelings, we were deeply hurt again with Mr. Amjed who had promised to return our booking amount of Rs. 5000 by October 22nd (Wednesday). But, it is very sorry to let you know that it has not been returned so far, nor did they even called us to explain the delay. As a review on GEM Motors, we heard that this is what they generally do to many customers and it has a very bad rating. As a team who take care of your esteemed customers (who love your cars and services), we are writing this with high hopes that we will get justice or at least our booking amount back. Thanks in advance! Contact No: [protected] Name: Janaki K.

Was this information helpful?

No (0)

Yes (1)

Aug 14, 2020

Complaint marked as Resolved

Related Maruti Suzuki India reviews

View all 6885 Maruti Suzuki India Reviews

Comments

Srinivas Kadadi

from Hyderabad, Telangana

Do not trust to hand over your car if you want to sell believing in GEM MOTORSTrue Value. They just bluff you. For instance they will not pay to the value of car what it is and more over they will never ever stick to their payment delivery dates.

If you are in hurry and want sell of your car for fast cash, this is not the place, because they will just give you false promises saying today evening and tom morning stretching for a week or so by that time you will fail to meet all your commitments and loose much more revenue what you expected.

The shocking thing to say " absolutely they do not stand on their committed time period", though they talk to you with a honey tongue. NO POINT IN ESCALATION . People are same starting from technician to store in charge. Pathetic experience I ever had. The funny part is while I was waiting for my money one of the agent from same unit calls me for selling a car saying that he got a lead from his teammate. You can see their strength of their process in maintain the customer data bank. Is it not irritating for some who is already in mess because of them and waiting for the money to come and this guy pitching in for a new car.

They call you 10 times while they need any info from ours, but will not respond you later if we need to know the committed payment date.

Over all I would like to give them a big ZERO rating and would say do not visit this place. I have to take the car back as I did not had any more trust on them. I am sure this reviews may not bother them but still this can help people who does not the true face of GEM

kurupati11

Even if you buy vehicle froom GEM, Don't go to them for servicing. It is very bad service center. They will change some parts of your car. We will not know those things as we will not check every thing, even if we check we will not identify.
They changed my car spare Tyre.
Even if you call them for any thing they will say mechanic is not there or busy and call back to you. But they never call back to you.

KIRAN

Shanmukharaob

from Gannavaram, Andhra Pradesh

Hi folks,

Agree with you, Service is not good.

You can also raise a compliant with Maruthi Suzuki India @[protected], so that they will take charge and monitor the work carried at Franchisee's and ensure your work is done perfectly.

Cheers,
Shan...

Giri1978

from Hyderabad, Telangana

I have given my vehicle last week at Kondapur Gem Motors and they charged me 20000 for saying to replace clutch plates and general service. I got the vehicle back next day with more complaints on it. The response is too worst when called back and literally you will not get any response back to adjust or repair the problem.

- Removed my webcam
- Clutch plates are getting sound
- Vehicle movement is gone again, meaning pick up gone completely.

Now a days GEM Motors quality has gone completely.

samudras

from Bengaluru, Karnataka

Had couple of bad experiences with GEM Motors. they do add additional spares though not required do billing without our consensus. when we enquire for why they have billed though we did not opt for such spares, they will say that we should have asked them before billing receipt generated. GEM Motors is big cheater.

Sam.sahil

from Alampur, Telangana

Purchased Suzuki access 7months ago but still didn't get the registration papers
Totally dissatisfied, waste management