[Resolved]  Maruti Suzuki — Complaint against Service centre

Address:

Pune, Maharashtra

Hello I have purchased Celerio from Mahalaxmi Auto, SB Road, Pune on 3rd Oct 2014. I would like to register a very very strong complaint against this centre for following reasons. 1. I noticed that the right side mirror and wiper blade were faulty having manufacturing defects on the very next 2-3 days. This was intimated to the dealer and I was promised replacement of the same within 15 days since they were out of stock. This was confirmed with a written confirmation from the dealer on the invoice. It is very surprising that such small parts are out of stock with so called renowned dealer of a famous brand. I have been following up with the dealer/service centre for the above but the requests were all falling on deaf ears with either no response or arrogant behaviour. I also come from a service industry and I very well know what it takes to satisfy a customer but your guys don't even have basic courtesy to respond to the customer's requests. Everytime I have called them they have given all false promises to which now I am the sufferer. 2. Although the vehicle is still under warranty, I was told that the above services would be chargeable to me which is really very surprising. Although I have got replacement of the mirror after 45 days, I have still not got replacement of the wiper blade. Looks like it is still out of stock. I am completely frustrated and irritated with this kind of behaviour and feel very sorry to say that Maruti Suzuki tolerates dealers of such kind also. I had highest regards about Maruti but am contemplating now whether to suggest anyone to buy a vehicle. I don't believe that a small part like wiper blade or mirror is out of stock for more than one and half month. Please ensure that I get the required replacements within next 2-3 days. Regards, Prashant Nanekar Mobile +[protected]