[Resolved]  Maruti Suzuki — complaint during purchase of ritz vxi in exchange with maruti 800

Address:

Shimla, Himachal Pradesh

Sir/Madam, I purchased Ritz vxi in exchange to my old maruti 800 with an exchange offer of 35000 rupees. My old maruti 1997 october model was in excellent condition with new bridge stone tyres (9500/-), new seat covers (3000/-) installed. The cost of my 800 with exchange offer was adjudged by them to be 50, 000 which means that cost of my maruti 800 was mere 15000. After i made the payment of new ritz, it was told to me that there is also upgrade bonus as i was upgrading to higher model. On inquiring they told me that the bonus was included with your old car cost i.e 50000/-. I felt astonished. i came to know afterwards that my maruti 800 was sold by them at approx 50000 to someone. Sir/ Madam, my enquiry is that the cost of my car was 50000 actually, which was judged by Goyal motors to be just 10, 000 rupees. With exchange bonus it should have been 75000 to 80000 value. So what is the mean of this exchange bonus? its just a fraud. even my upgrade bonus was not given to me. and surprisingly included in the cost of my sold car...my new ritz car is very good but the treatment i got from dealer i.e Goyal motors shimla, will be unforgettable...I will never recommend my dear friends to go for your exchange offer.