Maruti Suzuki — Complaint - Post sales services - Maruti Suzuki - Kind Attn : Mr Kenichi Ayukawa, MD

Address:

Alwar, Rajasthan

Dear Sir While I appreciate the growth model of Maruti Suzuki and admire its products, post sales services are not upto the standards. A customer like me has huge dissatisfaction and extremely disappointed with the services offered by your company just after 3 days from the purchase of a new car. Today I regret on my decision of opting Maruti for new car. My First complaint is regarding the services of your dealer " Jagmohan Motors" Sonipat Road, Rohtak and Motor Insurance offered by Maruti. On 22nd may 2014 I took delivery of New Maruti SWIFT LXI with XDI kit from Furtune Cars, Bhiwadi, Rajasthan. I got Insurance from Maruti only for the sake of services and prompt care of my car, as advised by your dealership. Here I wud like to mention that I am a banker and having my own targets for Motor Insurance from my Bank, still I preferred Maruti Insurance for cashless and hasslefree settlement. On 25th May 2014 I met with an accident at Jhajjar, Haryana. I requested your customer care for the roadside assistance by calling on toll free numbers in the morning at 9 o clock but disappointingly no assistance received. Then I took my car to your dealer point Marketing Times, Jhajjar, Haryana. But they shown their inability as no part was available with them. Why they have opened the showroom then. I several times called up your customer care, requested dealers at Jhajjar and Rohtak to provide some assistance but all waste. Then I took my car with the help of hired crane to Rohtak, Haryana at Jagmohan Motors, Sonipat Road, Rohtak, Haryana. With lots of requests, they agreed to check and accept the car. This process again took around 3 hours with lots of humiliations. Just because I was coming from Rajasthan and car was sold by some other dealer. They assured me for handing over the car in 2 days but actually i got it after 6 days that too lodging a complaint on toll free numbers. Now here again I was asked to pay the amount of claimed by the dealer for servicing the car and replacing the parts, though it was Zero debt Maruti Insurance and I was told that it is acceptable anywhere and cash less. I paid 22500 cash to the dealer. The crane driver took 4000 Rs already. Here dealer mentioned that for cash less you shud have took your car to Bhiwadi, rajasthan to the dealer where from you have bought the car. Bhiwadi is 100 KMs from Rohtak. Taking the damaged car wud have again costed me huge and more damage to the car. Jagmohan dealer official assured me on 30th May 2014 that the refund money will come in another 7 days in your account. It is 29 Jun 2014 now but I have not received the claim till date. When i call the officials of Jagmohan Motors ([protected]) (Tushar / Varun), they do not pick the phone or do not respond properly. After long chase they gave me the numbers of Surveyor of National Insurance co. Ajay Sharma ([protected]). When I called him he again after 3-4 contacts shared the details and assured that money will come in another 7 days. Already 15 days gone post that assurance. So from the date of accident date (25.06.2014) it has been more than 36 days but I have not received the claim amount in my account. And no one is responding properly. On the one side this shud have been the cashless but now the claim is not being processed. My car details are as below: Owner Name : Tarun Kumar Agrawal Car model: Swift LXI (with XDI kit) white Temp num: RJ40 02 TEMP 3791 ENGINE # 1403409 CHASIS # 658182 CAR PURCHADE FROM: FORTUNE CARS, BHIWADI (RAJASTHAN) CAR REPAIRED AT: JAGMOHAN MOTORS, SONIPAT ROAD, ROHTAK, HARYANA INSURANCE POLICY:[protected] Car purchased on: 22.05.2014 Accident date: 25.05.2014 Request you to please look into it on a priority and arrange to refund the claim amount, crane cost. Please understand this from the point of view of a car owner who is traveling with his family and pushed to undergo huge difficulty in getting the process done with such a high accepted brand. My second concern is the fuel tank of the car. On 22.05.2014 I took delivery of the new car (Swift LXI), details as mentioned above from Fortune cars Bhiwadi. At the time of delivery dealer confirmed on providing 5 litre of Patrol in the car. Fuel tank capacity as per Maruti is 42 litre. I first went to the nearest petrol pump Dharuhera Filling Station, Dharuhera which is around 3 KMs from the dealer. I asked the pump sales man to full the tank. I was shocked to see that he filled 48.29 liters in the car and charged me for Rs 3499.58 (@ of Rs 72.47 per litre). I asked that the tank capacity is just 42 litres and I have around 4 litres already in the car, how come 52 litre cam in this?? They said we can not do any thing. I cam to the dealer, they also mentioned that we can not do anything. Who will address my concern then ???? Do I need to go to Media or consumer forum ?? I can not bear cheating of 10 liters petrol and most hurting is being cheated. I request you to address my concerns on a priority and sensitivity. I am addressing the concern to the MD of Maruti in anticipation of a prompt and proper resolution. Regards Tarun Kumar Agrawal [protected] 210, Europa-II, Kajaria Greens Bhiwadi -301019