Maruti Suzuki — Complaint regarding late repair of accidental vehicle.

Address:

Kalahandi, Odisha

From Mr. Arun Kumar Agrawal Daily Market, Bhawanipatna - 766001 Dist. Kalahandi (Odisha) Cell # +[protected] E-mail : aka.[protected]@gmail.com To Mr. R.K.Duggal Vice-President - Service (Network Development & Customer Satisfaction) Maruti Suzuki India Ltd. Palam-Gurgaon Road Gurgaon-122015 (Haryana) Sub : Complaint regarding late repaire of accidental vehicle. Sir, I, Mr Arun Kumar Agrawal purchased a Maruti Ertiga-ZDI vehicle on 16th Oct. 2014 having Engine No.D13A5086170 and Chassis No.MA3FLEB1S00276942 from M/s. Legend Cars Pvt. Ltd., Bhawanipatna, Dist.Kalahandi, Odisha. I prefered to take Maruti Insurance for above said vehicle as suggested by the Sales Representative of Legends Cars. At that time I was said unfortunately if the vehicle met with any kind of accident, you need to handover the vehicle to Showroom and every repairing of damaged vehicle should be done by the Show room, I need to pay only Rs.1, 000/- at the time of delivery. I felt the insurance scheme is attractive and goes with the Maruti Insurance. The Insurance Policy Number is[protected]. Unfortunately my vehicle met with an accident on 12.03.2015. Now I go to handover the vehicle to the Legend Cars, Bhawanipatna Showroom from where I purchased the vehicle for damage repairement and insurance claim. They said me that I have to handover the vehicle at their Jeypore, Koraput, Odisha Showroom because Jeypore is their head office which costs me extra Rs.9, 000/- for transportation. I handed over the damaged vehicle at the Jeypore showroom on 15th March 2015, where they charged me another Rs.1, 000/- for unloading the vehicle. They take few signature of mine in some forms asking that it will be required at the time insurance claim. I put all signatures and requested the Workshop Manager for fast processing of my case and leave. Its already nearbout 70 days passed since I handed over the vehicle to the workshop but it was quite unacceptable that vehicle is not yet ready to delivered, whenever I asked to the workshop manager, sometime he says few articles of the vehicle is yet to be received from Gurgaon H.O., and sometime he says Insurance Surveyor making disturbances. So its total disgusting that in today's modern and internet world should a vehicle needs 4 months to repair? With sufficient logistic facilities are available in and around still the spare parts which are ordered by the Workshop Manager not yet reached at Jeypore Showroom. These statements of a Workshop Manager - astonished me or he make me foolish. Even after 70 days, the Workshop Manager is not been able to provide a particulare date for delivery of the vehicle. One more thing shocked me much that, few days back when I called the Maruti Insurance to know the status of my claim, they said my claim is not yet registered. Immediately I called back the Workshop Manager and asked me why my claim is not yet registered. He simply answered me that all the formalities has been done and your claim will registered soon. These kinds of experience I got with the nation's biggest car maker - Maruti Suzuki India Ltd. Lastly only one thing I needs you to understand that I cann't afford to pay another Rs.22, 000/- per month (besides my regular E.M.I. to bank) which currently I am paying to travel operator for my travelling needs in absent of my vehicle. So my only and humble request to you to take all the necessary steps for fast processing of my claim and delivered the vehicle to me at an earliest. I hope and pray you could understand my situation and will do things at your best. With best regards. Arun Kumar Agrawal.