[Resolved]  Maruti Suzuki — Complaint regarding misuse of vehicle.

Address:

Jind, Haryana

Sub.: Complaint regarding misuse of vehicle. I, Surya Vats, am the owner of vehicle no. HR31H2887 Model Swift Dzire. About 12:00 noon on dated 25/04/2014 (Friday) I handed over this vehicle to Eakansh Motors Kaithal for doing some repairs & service. On 28/04/2014 about 05:00 pm when I went to take back my vehicle I found that all four wheels had got punctured and one tire of these wheels had been damaged by a long cut and assembly of the main light was also found defective. One more strange thing was found that this vehicle was kept out of the premises of this agency and was used unauthorizedly for 120 Kms. run, due to which misuse another many defects have been caused. You can also check these misuses of my vehicle by the staff of this agency through CCTV camera footage between the dates from 25/04/2014 to 28/04/2014. The above said complete episode was brought into the notice of Mr. Lalit Taneja, Gen. Manager, Eakansh Motors Kaithal by me and he assured me that your complaint or problem will be resolved. I have spoken to this officer on telephone about three to four times but he repeated the similar words to me without giving relief to me. I have suffered a loss of thousands of rupees due to this misuses which should be compensated immediately by the Eakansh Motors Kaithal. Therefore I earnestly request to your kind owner to take immediate remedial action in this regard and arrange to compensate my loss of thousands of rupees with a written apology from Eakansh Motors Kaithal (Haryana). Hoping to hear from you soon. Yours faithfully Surya Vats Mob.[protected] Jind Note: Please also get saved the CCTV video recording of dated 25th, 26th, 27th and 28th April 2014.