Maruti Suzuki — Delivering without informing the information in advance

Address:

New Delhi, Delhi

Brief History of the case: This has reference to the above, that the undersigned had approached Competent Motors, Shivaji Marg, for purchase of car, in the month of December 2014. The undersigned had selected Ertiga ZXI, and was informed that only few cars are left and that the rates of the Car are going to be increased w.e.f. 1st January 2015 on account of withdrawal of Excise Duty rebate by Govt. of India. As the Loan sanction orders from the undersigned’s employer was not received, undersigned again visited the showroom of m/s Competent motors on 29th December 2014. It was informed that only one Ertiga ZXI was left in the stock that too of white Color only. It was then arranged that the undersigned will pay an advance of Rs 3 Lakh now, and the car will be booked at December 2014 price and the balance payment to be made later before delivery . It was further agreed that in case the undersigned will cancel the deal, an amount of Rs 50, 000/- will be forfeited by the dealer. The undersigned paid an amount of Rs 3 lakh on 29th December 2014 and the car, Maruti Ertiga ZXI, White Colour, was booked vide Docket number 1383, vide Chasis Number 251610. The undersigned made the payment of Rs 5 lakh through RTGS/NEFT on 19th January 2015 and requested for delivery of the car on 22nd January 2015.

COMPLAINT:

Inspite of getting the total amount and promise given that the car will be delivered on 22nd January, the undersigned was informed on 22nd January that the CAR has gone back for PDI and will be delivered by evening. Again after repeated phone calls, it was informed in the evening that the car could not come and can not be delivered today. Please note that the undersigned had taken a specific leave on that day for taking the delivery and the whole day including one leave went waste. This was inspite of the fact that every thing was informed on 19th January Morning itself and the dealer having the time to get the car ready from 29th December 2014, when the car was booked and a substantial amount paid.
The undersigned again requested on 23rd January to the dealer to get the required accessories fixed in the car on 24th January, Saturday and the delivery will be taken on 25th January as the health o[censored]ndersigned and wife was not good. But to my surprise again, even the message of fitting the accessories was not passed on to the concerned, and the undersigned had to wait whole day on 25th January for getting the accessories fixed and taking delivery inspite of not feeling well (suffering from diaria.)
While reviewing the RTO slip in the house, it was observed that the Car was manufactured in May 2014, which fact was never informed to the undersigned at any point of time. When the show room was contacted through their customer care and further when I visited the showroom again to discuss about the matter with their Branch Manager, Mr Pawan, no satisfactory answer about not informing of such an old dated car could be given by them, except that it does not matter as it is still 2014 year only. I am not able to understand that when there was such a shortage of cars and only one car was left out how come a car of May 2014 was still not sold. In any case no person can expect to take a new car in December 2014, which was manufactured in May, and that too without having been given an iota of hint about it. It was argued by one of the employees that even they didn’t knew the details. However later while discussing the issue with Branch manager, an online file was shown wherein the complete details were available for the cars in stock. Even it was informed that they have booked one car of 2013 at a discount. It clearly shows that the undersigned was kept willingly under dark and an old vehicle, which I suspect may be having some shortcomings or some defect or other problem with the car, which is why the same was not sold earlier, inspite of heavy demand. Otherwise also there are many consumables in the car like Engine Oil, Gear Oil etc which have a life and by delivering May Car in next January already seven months out of 12months have gone out of the life of Engine Oil.

This is a straight case of selling an old vehicle, with suspected shortcomings, terming it as brand new, without giving the proper information about it and comes under the category of cheating and not providing proper services to the customer.

In this respect it may also be noted that, the undersigned had received a call from Telephone number[protected], supposedly from a representative from the Research & development department of the Maruti (as informed during talk). The matter was informed to him, who assured to take up the matter with the concerned, and will report back by Monday, i.e. 2nd February. However I have not received any response from there also.

Subsequently the complaint was also lodged through Mail and telephone, vide complaint number [protected] dtd. 3rd February, but till date no response has been received

MANOJ BANSAL
C-586, VIKAS PURI
NEW DELHI 110018