[Resolved]  Maruti Suzuki — Engine Oil Drain Bolt Loose During Servicing

Address:

Pune, Maharashtra

Dear Sir,


This is reference to the latest servicing we carried out for our Maruti car at Mahalaxmi Automotoives Pvt. Ltd, Model colony Pune on 11th Oct' 2014.


On 20th Oct night we found that all of a sudden car break down indicating Oil Level indicator in Red. We immediately called Mr. Guru from Mahalaxmi Automotoives who arranged mechanic at site to investigate. After inspection it was found that Drain bolt beneath engine (Please refer attached snaps) was missing. The vehicle then towed to your model colony service center for repairs.


This all happened due to negligence of your mechanic during serving and now we fear of engine brake down in future since vehicle run some distance without engine oil.


We had a discussion with your Customer Care manager Mr. Prem Monis in this regard on 29th Oct who asked us to send email.

Mr Prem Monis suggested us to go to Mahalaxmi Mundhwa branch. After inspection it was revealed that engine bearing has gone faulty. They replaced it and declared that vehicle is now performing fine.

But looking at the criticality we want engine to be monitored for next 1 year by Maruti and Maruti should take care the engine related issue if arise in next 1 year.

Mahalaxmi Mundhwa branch is not providing this confirmation over email.


Now we require one year written warranty from you on engine that Maruti will bear the repair cost in case of engine failure due to this issue, if any, in future.


Hope you will consider the seriousness of the matter and cooperate with us to rebuild our confidence on brand Maruti.


Regards,
Kiran Galande