[Resolved]  Maruti Suzuki — Functional Defects

Address:

Pune, Maharashtra

Sir/Madam, Hi this is kedar chhatre, I bought my new Maruti Ertiga LXI variant from pune dealer Mahalaxmi Automotives on 13/3/2014. My Engine Chassis No.[protected], Reg. RTO No. MH12-KT6499. The said vehicle is 2012 manufactured and dealer gave me some discount for old stock car. Before delivery I observed some critical problems in fuctionality of clutch and gear box but dealer convinced me to take delivery and at the time of 1st service will resolve all the problems. As per commitment I took my vehicle for service and created job card with same complaints but they did not resolved any problem. I again went to workshop in charge Mr. Prabhu for this problem, he request to leave vehicle for some tests. There was problem in my car that while shifting gear from 2nd to 3rd it was creating some frictional noise as if I am not applying clutch properly. This people opened gear box and replaced 3rd gear wheel and gear hub and few more parts, they said that they replaced clutch set. But now facing problem that in 3rd gear my gear shifter rod gives lot of vibrations and movements while operating accelerator. Mr. Prabhu told me this is regular problem or working of Ertiga gear box, but this problem was not there before opening it and I also tried other petrol Ertiga which don't have this problem. Now I am planning to go to other dealership to get resolve this problem, what you suggest and at the same time I request you people to send some person from technical department team to help me to resolve this. I also have many more complaints against Mahalaxmi Automotives regarding accessory's fittings. I put all MGA acc. in my car like power windows, remote lock, CD player and many more, but the fitment and fuctionality is very poor. Remote lock is not working properly, CD payer does not give proper signals for FM in city area which should not happen in at least in city. There is gap in power window operating switch holder and door trim but dealer refuse to rectify every problem by saying it is like only. If this is the quality of MGA genuine parts then I made big mistake that I bought it. At same time I am planning to go to consumer forum if my problems not resolved at earliest, this my last attempt to get satisfied. thanks and regards kedar chhatre Mob: [protected] Address: 99, Chand-Raat Apts, Mayur Colony, Kothrud. Pune - 411038