[Resolved]  Maruti Suzuki — Hopeless service and response

Address:

Bangalore, Karnataka

Vehicle No KA04MM2198 NEW Wagon R VXI I had completed my third free service at RNS Yeshwantpur in May 2014. As usual they did the service and returned my vehicle home. Also i dint get much time to check the vehicle also. On next week after service i was travelling to my native, while crossing bangalore, when i switched on my ac, i could find it was working but no cooling effect. All the way long to cochin i had to travel without ac and while reaching palakkad i could find Indus motors service centre, where i got this rectified. They said that the gas was leaked and had to be refilled, for which they charged me almost 1100 Rs., which i had to pay, there was no other go. After reaching back home i could see that my undercoating inspection was not done in the service time ( it was due in MAY). I could also notice my steering wheel had a slight dis alignment. For this now today 02.08.2014 i visited the yeshwantpur service centre to show all this, I happen to get all this replies 1. Third free service was not done by them. It was done by unit 2. For me RNS is only one, be it unit one or two or three. 2. I have to go to that unit itself for rectifying. 3. they cannot check the undercoating as it is closing time and asked me to come on Monday. 4. However they managed to rectify steering wheel issue upon my request and charged me again Rs.570. Now that i had to spend almost 1670 Rs for the shabby service done by RNS service centre, also had to take all their comments, for which i am not here. My undercoating inspection and ac inspection still at large. Yet to be done... With all these i have finalised that i should not go with any maruti vehicle in future. Thanks to all services. I look forward to dispose the vehicle as soon as possible and look for some other brand, which does their service sincerely. Sheeraj Khan [protected]