Maruti Suzuki — Improper service rendered by service Center

Address:

Faridabad, Haryana

I have sent my vehicle number HR51AM 4278 for service and oil leakage problem on 30th April 2015 at your authorised service Center M/S Khurana Automobiles at 3C/60, BP, NIT Faridabad. Number of complaint told to service technician and owner of center was not addressed and even Car cleaning and up keeping was not up to the mark.Even the spares used by him seems to be spurious as car is not behaving normal after the service. Before forwarding the car we mentioned that a check sign is glowing repetadly and he has not take care of the same and as of now we are getting the signals. 2nd the consumables Quantity charged by them is as per MSIL standard where as the quantity mentioned in your booklet never be topped by any agencies across the country. For this certain manufacturer has brought the packing as per needed quantity. Which Qualifies for the unfair trade practice when you can not put the quantity how you can bill the same. Most of the times hardware used by them while doing services gets broken where as high tensile fasteners never brakes under the applied / Prescribed torques. Few months back he has painted my Dickey under claim entire Dickey Colour is faded which also brought our attention that he uses substandard components in the car making fool of customers and cheating. As we are sending the car in a good faith as it has been approved by you. When ever vehicles goes there not cleaned properly and most of the times it comes with dirt underneath the mats, Dickky and this time I showed to his mechanic which he promised to make good in 24 hrs for which I am still waiting. That is why delay in lodging a complaint with you. Please look in to the matter and develop some methodology so that sub standard component can not be used by your authrosied centers. Looking forward to hear soon, With regards, SK Jain +91 [protected]