[Resolved]  Maruti Suzuki — Inconvenience due to persistent same problem in the car despite repeated submission

Address:

New Delhi, Delhi

Respected sir, This is to bring to your notice about the poor service provided by the authorised dealer, BAJAJ MOTORS, Maruti Authorised Service Station, T-5/242, Mangol Puri, Industrial area phase 1, delhi I am Dr. Vikas Kumar, resident doctor in Dr RML Hospital Delhi. I have swift dzire zxi 2011 DL3C BV 1844. Unfortunately I got problem in my car in last week of February 2014. The car gets started after giving many times self-starts The car was also having speed limit i.e not going above 60km/hr on 4th gear & 70 km/hr on 5th gear & also turning off repeatedly while driving on roads. Also the sensor light on left side of dashboard was continuously on. I took my car with these problems to the above mentioned authorised dealer in a hope that I will get my car corrected. I explained these problems very nicely to him & after taking test drive, he said that your car needs servicing . Neither my Kilometres nor the duration was completed for service with respect to my previous servicing, still I agreed & trusted him. I asked him specifically to look for the speed limiting problem & trouble in turning on (starting) the car. He took my car on 28/02/14 and gave me in evening & charged Rs 8000 cash and assured that your car is absolutely fine. He gave me the Retail cash memo of Rs 7695, but he charged Rs 8000, for which he had no explanation.Next day again I found the absolutely same problem with the car & I tried to contact him but he didn’t pick the phone. Due to this, I faced lot of problems as I had important meetings & conferences in Delhi & outside Delhi. After few days I contacted him & explained same problem & he asked me to submit the car again. I again submitted the car for the same problem & he assured me .But again I found the same problem in my car. After that I again contacted him & told about the same problem & he said that you have to submit the car again for 2 days & we will get it thoroughly checked. I again submitted the car for 3rd time & he gave me back after 2 days saying that it is absolutely fine now, but again found the same problem & not even 1% improvement. During all this period, I called him many times, but he never called me back, not even once. It seems that knowingly or unknowingly he is not interested at all in solving my problem. After having so much of inconvenience & discomfort, tell me why anyone should trust Maruti Authorised Service Stations, when they cannot take care of their own customers & why one shouldn’t go to unauthorised mechanics which are less expensive and having much better service than your such type of authorised service centres. So I request you to look in the matter and take strict disciplinary action as required at the earliest. Thanking you Dr vikas kumar (30 march 2014) Plot no. 663A Mundka Mod, Mundka delhi41 [protected] (Bill No. 000516 Dated 28/02/2014 Job No. 0000638)