| Address: | New Delhi, Delhi, 110091 |
Dear Sir,
I had purchased new car with registration number mentioned in the subject and to be very honest I am very much disappointed. The reasons being as follows
1. The car does not have a pickup as all the new cars have. I had complained about it in my first servicing and they said that your car needs tuning which they probably did but still the problem remains
2. On what basis you have announced that it will give an average of 21 km per litre. It is not giving more then 11 kms. per litre.
3. The air conditioner is not working properly as after 30-45 minutes AC on it at times start emitting hot air and after some time it starts giving cool air.
4. The car I purchased ON 11TH MARCH 2016 and in your scheme of scratch a card I won vaccum cleaner and car sterio and I was beed told that the same will be delivered in a months time but almost 4 months have passed by and I have neither received the items nor any intimation from your office.
You being such a big company I did not expect such a negligence on your part.
5. At the time of purchase of car I was been told that as soon as the RC is received we will intimate you but I was not informed and after almost one and a half month I visited the showroom to collect the same.
These are very small things to win customers confidence in case you agree with me.
I would like you to reply to me at the earliest possible.
Anil Kumar
Indian Handicrafts
Partner
52-C, Pocket-3,
Mayur Vihar Phase-1,
Delhi-110091
India
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