Maruti Suzuki India — Complaint against BRD Car World Limited Maruti Dealers in Kerala for Delaying the Process of Permanent Registration Number issuance

Address:

Ernakulam, Kerala

I am writing this on behalf of my Brother in law Mr.Shyam as he has purchased a Maruti Swift Dezire from BRD Car world Limited on 31st August 2015, and he received his permanent plate/registration number only on 15th September 2015 and still waiting for other formalities to complete for using the vehicle as Taxi to start earning for his living. I would like to make your attention on the consequences due to this delay in the process of obtaining Permanent Registration number. My brother in law is struggling to support his family and to meet the living expenses for which he bought the New Car with the help of a vehicle Loan and thus to earn through Taxi Service. But we feel shame to complaint against so called one of the best dealers of yours for their irresponsibility in providing best consumer services on behalf of Maruti Suzuki. He visited the RTO Office thrice on 09th, 11th and 15th of this month respectively for the follow up of Registration process and he was getting all kinds of excuses for the delay, which is due to the improper documentation from the side of the dealers “BRD Car world Limited” and we came to know that the dealer is not even verifying the details with Customers before processing such things. They must clarify with the customer for the required details if they are not certain with. As you are now aware that we purchased the car on 31st August 2015 and the vehicle is still unable to get on the roads till date to start earning for his family needs and he will not be able to collect the amount to pay his first repayment of loan by the end of September 2015 as he is left with only 14 days in which he has to complete all the other required formalities in this regard. Also he lost some pre booked travel packages he has committed with some of the clients expecting the early completion of the legal formalities as per the normal duration required for the same. Therefore we are planning to move legally against the so-called Dealer to pay the compensation through Consumer Court for the loss of pay/ earnings due to their irresponsible and careless service providences to your Consumers as a Common man who has to depend on the way he knows to earn for his food can’t bare this any more. We like you to take necessary action against this type of dealer ships as they are breaking your reputations and trust on you for the valued customers. Thanking You With Best Regards Anoop K Muscat Sultanate of Oman