Maruti Suzuki India — complaint against seemanchal motors bhagalpur

Address:

Bhagalpur, Bihar

I Shyam Kumar would like to inform you that i am being harrassed (mentally, physically and economically) by Maruti dealer at Bhagalpur i.e., Seemanchal Motors pvt.ltd. Sir/Madam, I got pick-up trouble in my car and i gave it to repair on 1/4/2015.They asked to do engine overhaul and i gave the approval for that.3-4 times i went to collect my car but failed to take delivery on their promised time.I got a problem in my convenience so i have to purchase Toyoto Innova car due to their irresponsible attitude.Although they delivered my car on 30/4/2015, that day the billed amount was Rs 28, 500 but when i took road test I noticed a noise from engine-side, but they( PREM and SANTOSH ) convinced it as normal sound and not a noise and assured to repair it after driving 1000 km.Rapidly i returned again to Seemanchal Motors on 18/5/2015 and gave my car for diagnosis.This time they said it is a normal problem of tuning and promised to return the car within 2 days.But after 2 days they didn't called me and when i tried to call them, they ignored my call.Lastly on Saturday i.e, 6/6/2015 I called Mr.Sashi who is divisional manager of Seemanchal motors who is residing in Purnea.Then on Wednesday Prem Chandra called me and told to take my car without giving me the information of the alteration done on my car's engine.When I went to receive my car, they handed me a bill of Rs 27248 again.I asked the reason for this bill and then they answered that the pistons were changed.I asked them that by what authority have they changed the piston.Lathe work in the car's engine without my approval was done, Is it technically allowed ? If they would have told me earlier then i would have taken the decision of purchasing half engine. My vehicle registration number: BR 10 Q 0692 Engine number:1953705 Chassis no:410166 Model : Maruti Ritz VDI Date of purchase:22/03/2013 Kindly take further actions so that i can get proper justice and in future it cannot be repeated again. With anticipation, Shyam Kumar, Bhagalpur. [protected]