Maruti Suzuki India — Dealer cheating

Address:

201301

Dear Sir,

Your authorised dealer M/S Motor Magic Auto Zone situated at 4/29A site 4, Sahibabad Industrial Area, (Near pacific mall) Sahibabad, U.P. are selling a discount coupon card @ 1000/- each. In this card the card dealer is providing some coupons just as free service, free AC checkup etc etc. I purchased 2 cards for my two swift VDI cars for Rs 1000/- each. Now when I went to the workshop to avail discount coupons and asked them for rough estimate, they added the price of ‘synthetic engine oil’ instead of ‘normal engine oil’, which is already[protected] costly in comparison to ‘normal engine oil’. I request them to use ‘normal engine oil’, but they said that ‘normal engine oil’ is not permitted by Maruti Suzuki as of now, and we only use ‘synthetic engine oils’. I said that recently my car was serviced at another authorised Maruti service centre, and they use 'normal engine oil'. But they refused to use 'normal engine oil'. I asked them that what is the use of this discount card if you are already charging[protected] Rs extra in the name of synthetic oil, only just to make fool of the customers ?

I don’t expect such fraud practices from the dealers of Maruti Suzuki and urge Maruti Suzuki to stop its dealers from doing such malpractices which are against the ethics of fair business. I also request Maruti Suzuki to instruct the dealer to refund the amount of Rs 2000/-, which I paid against two cards.