Maruti Suzuki India — Delay in delivery with false commitment

Address:	East Singhbhum, Jharkhand, 831018
Website:	Indian Consumer Complaints Forum

I had booked baleno zeta (Ray blue) petrol on 19.08.2016 at nexa jamshedpur, jharkhand.. At the time of booking i was promised that will get the delivery on 28th oct 2016 as there is a birthday of my daughter and i wanted to gift her.. The booking was done by mr. Noorol hassan.. When i contact mr. Relation ship manager mr. Sumanta ghosh/ noorol hassan on 12th of oct they assured that i will definitely get the vehicle on 28th oct and on 20th oct i got a call from mr. Sumanta that ray blue is not available and if i need then i have to take white colour which i refused to take that.. After discussion with g. M (Girish madelia) of nexa jamshedpur again mr. Hassan called me at 11.12am on 22nd oct that they can provide me ray blue but i have to take alfa which i agreed for that and they assured me to deliver the car on 27th oct instead of 28th oct..
Sorry to say that though it was assured by responsible person of nexa so i sold my old car on 24th oct..
Again i got a msg on 24th oct at 4.37pm by mr. Sumanta that they will not able to deliver the vehicle and for this i have to contact mr. Bipin at nexa..
When i contact mr. Bipin he told me that he will check and revert on 25th oct and now today is 25th oct and when i visited your nexa showroom at jamshedpur they told that they cannot help in this regards and will not deliver the vehicle before 15th nov and if i need they will refund the money to me..
I just want to know, is this a process or people of nexa giving just false commitment to customer. I just can't understand that if you are not able to reach up to the demands then atleast don't give false promises.
Now i need baleno alfa (Ray blue only) because as per assurance of g. M and other manager i sold my old car...
And if i don’t get delivery either on 27th-28th oct will force to take legal action against nexa jamshedpur / maruti also..
Awaiting your support..
Regards