Maruti Suzuki India — Delay/in-coplete serviceing and poor customer service

Address:

Bangalore, Karnataka, 562106

Dear sir/madam greetings! I had given my swift dezire zxi ka-03 mw 6623 for 3rd servicing at pratham motors at anekal, bangalore showroom on 11 may 2016. Alongwith routine servicing some problem of whipper not working properly was informed and also the front bumper change, bonnet repainting and rear bumper touch up. The agency promised me to hand over the car on 14 may 2016 as they have to send the vehicle to city branch.

I got a call from the city branch stating about the jobs that had been approved by the insurance company on 12 may 2016 to which i agreed. From 12 may 2016 till 17 may 2016 i did not receive any updates from both the dealers.

On 17 may 2016 morning when i called the agency they gave a number of city branch and asked me to call them for updates. I called up city branch and one mr kumar told me the car is ready but he does not have driver and he again told me to contact the local dealer and ask them to send the driver. The local dealer was again contacted by me he also named mr kumar said he will come back to me. After few mts mr kumar of local dealer took mr kumar of the city dealer and me on a conference call and they were arguing as to who will provide the driver and ultimately i did not get the car on 17 may 2016.

On 18 may 2016 again no updates from both the dealers upto 11 am. I had to personally go to the local dealer and inquired about my car. Then he gives a call to the city dealer and made me wait upto 1:30 pm to get my car.

On receiving the car to my surprise the job was incomplete and they had not worked on the rear bumper of the car and local dealer tells me that it the job of city dealer and its not our mistake and we are responsible for only servicing.

When i took the car and the same day it was raining and when i put the whipper on to my sorrow they had not worked on the whipper also. So again i had call them on 19 may 2016 for the repairing the whipper.

Alongwith the insurance they had charged me rs. 1741/- stating that some polishing was done which is not understood as it was hand written on the insurance claim. Also i did not see any visible polishing being made.

I have been having maruti cars from 1996 various models at various places through out india as i was a defence officer. This is the first experience and very sad / bad experience and humiliation for me to keep running behind the dealers wasting my valuable time and had to use cabs for 8 days spending my money. And at the end of the day the job was incomplete even though the car was with them for 8 days for such minor repairs.

Regards,

Raja