Maruti Suzuki India — Delivery failure, injustice & no delivery commitment

Address:

Valsad, Gujarat, 390019

I have booked vitara breeza ldi (Premium silver) on the very first day of booking i. E. 9th march'2016 at kataria automobiles, vapi. My allotment no. Is 0104vap10739. My booking serial number at the dealer was 17 only. We have been committed the delivery by 6 to 8 weeks (I. E. Latest by 3rd may'2016)


Upon repeated enquiry, neither the dealer nor the area/regional sales office, nor the toll free customer service representatives are giving any reason or delivery plan and giving only one reason that “company may not be manufacturing ldi model now. They are producing only premium models now. We do not have any idea of delivery time". They have not even organized test drive even after several enquiries.


My complaint number at maruti suzuki is [protected] dtd. 3rd may'2016 but till date the complaint is unsolved!!


On 16th may'16, after a lot many follow ups in customer care, area office & dealer, regarding delivery date, mail was received asking for support & co-operation mentioning feedback has been taken up with the concerned dealer for immediate action. Also, through a copy of communication, they advised their sales manager at regional office in ahmedabad (Phone:[protected]/[protected] to look into the matter and extend necessary assistance at the earliest. (1st phone no. Un-operational & 2nd one not being lifted!!)


Till date there is no feedback for the above mail neither from maruti nor the regional office/dealer.


As per my recent in-depth discussion with the dealer and sales area officer, they finally confessed that due to some system error, my booking of 9th march'16 was cancelled and was rebooked on 12th april'16 without any information to me.

New delivery period would be applicable and the same would be june'16 end (Verbally confirmed). Upon my repeated request also, dealer is not confirming me the same in writing about the delivery date nor he is providing the receipt which mentions exact new delivery period.

Due to their system error why should the customer suffer.


Upon telling the dealer that i may cancel my order and buy some another due to urgent need in case of further delay, the dealer immediately & eagerly asked"when shall i come to cancel the order?"!!


This is really ridiculus and injustifying that though i had booked on the very first day having max. 8 weeks waiting period, neither delivery happened till date (Even after 12 weeks) nor there is written confirmation from anyone from maruti.


Contact of persons involved & communication email ids:

Mr. Niren mistry (Sales officer, kataria, vapi) - +91 [protected]

Mr. Jignesh (Sales manager, kataria, vapi) - +91 [protected]

Mr. Pralhad (Dealership head, kataria, vapi)

Mr. Dhaval (Area sales officer, surat, gujarat) - +91 [protected]

[protected]@maruti.Co.In

[protected]@maruti.Co.In


Need justice.