Maruti Suzuki India — Dissatisfaction after servicing of car

Address:	Pune, Maharashtra, 411057
Website:	www.mycarmaruti.com

Dear sir,

I purchased my ciaz zxi (regn no. mh-12 lp-6013) from my car pvt. ltd, wakad, pune in jan 2015, and have been very happy with the car and with your sales team, as well as with your service team during the first 3 free servicings i've undertaken at the same place.

However, i am writing this email with respect to a very unpleasant and unsatisfactory experience today (28 aug 16) with the 4th service (paid) of my ciaz zxi done today at mycar maruti service centre at wakad, pune (jc[protected]. when i collected my car after servicing and brought it home at around 5:30 pm in the evening, i realised that front two cabin lights (on top of the driver and navigator) were not working when the car doors were opened, or engine shut off, or car unlocked, though the lights were working when switched on individually. i immediately called up and spoke to the service advisor, who said that he will revert back in 5 mins, but he didn't. i called him up after 45 mins, and he again said that he will get back in 5 mins, which he didn't. i called him again after 30 mins, but he was totally unresponsive and said that... we'll see... come tomorrow. i told him that though my residence is in pune, i come to pune only on sundays / holidays as i am posted and working in lonavla, and will be leaving tomorrow early morning at 7:00 am and return only next sunday. to this, he gave a very disgusted reply that... ok... then we'll see next sunday. i then called up my car service centre and requested to speak to the works manager, but someone else spoke to me and said that he will see. but till now i haven't got any response from my car.

I am highly disappointed with this unprofessional and casual approach of my car, which is totally against the fine work ethos and principles of my car and maruti suzuki. my lights continue to remain non-operational...

I request my car and maruti suzuki to please resolve this issue when i come back to pune next sunday 04 sep 2016, by sending an electrician to my house and not asking me to visit the workshop.