Maruti Suzuki India — False promise and no status of vehicle delivery (baleno) at dealer - nexa stan autos p ltd ludhiana

Address:

Ludhiana, Punjab, 141002

I am working with icici bank and am entitled for a corporate car, the car is to be registered in name of company ie icici bank. On 13th may i paid 11000/- as advance towards booking of baleno zeta model at nexa stan auto pvt ltd ludhiana dealer. After a wait of almost 2 months i received a call from sales manager at nexa - stan autos mr sidharth puri on july 08, 2016 that the vehicle is available and ready for delivery. On 13th july i further paid a sum of rs 150, 000/- by debit to my account through clearing and the rest money was to be paid by my company. Hence i called for the money 5.4 lacs) from my corporate office for further payment. But to my utter surprise and disappointment the dealer informs me that the vehicle is not available yet. I have proof of fresh invoice been sent to me on july 08 along with pictures of vehicle on whatsapp. Though we ordered for grey colour but we were told that silver colour was available, which we were ok with and photos were sent to me to have a look at on whatsapp. Mr rajesh their finance head also confirmed vehicle availability to me.

I have already received approval and amount from my head office in favour of dealer in form of dd since 15 july and am required to furnish final sales invoice and rc within 15 days.

We were promised once again that vehicle will be released after saturday (July 16) but till date there is no response from the dealer.

This leaves with no option but to complain to higher officials as i am being questioned and asked for rc by my office and i cannot hold the dd.

Please look into the matter urgently and help me get delivery before my deadline.