Maruti Suzuki India — Fraud @ DD Motors Peeragarhi : Trying to deliver accident-ed Wagon R CNG and Registered same without my consent.

Address:

New Delhi, Delhi

Dear Maruti Suzuki team, I have issue regarding Wagon R CNG booked from DD Motors, Peeragarhi. [Exchanged my old Alto 800 CNG retrofitted, @ True value ] Simple case of 420, where after receiving the full payment, DD Motors registered an accidented car in our name without any acceptance, consent from us. I had booked the car on 17 July 2015 with Rs. 5000 as advance. On Monday[protected], I stocked my old car and gave a postdated cheque for remaining amount. While moving out from showroom, after stocking my car, I saw a brand new White Wagon R CNG standing in the compound. My wife and I went to see it, just out of curiosity about how our new car will look. Just casually I noted down the CNG tank number for the same. On Friday[protected], I called sales man reminding him to deposit the cheque, since we don't transact on Saturday for the buying iron/derived things. I told salesman to bill/ insure after I check the car personally. But he insisted, we have lots of rush on Sunday, so we have a process to complete all formalities by Saturday, if the delivery is planned on Sunday. Moreover I told him how can you bill and insure my car without me checking the car physically. He re-assured me again and again there will be no issue with the car, and in-case I find anything wrong(scratch etc.) there will be no issue to replace the car until it is registered. Finally billing and insurance was done on Friday. On saturday[protected] evening I called the salesman to confirm Sunday's appointment and also the status of car. He told me car has already come, so out of curiosity I went to see my car. To my surprise, it was the same car which I saw on Monday, parked at same place inside the compound. Salesman didn't agree that it was standing here for last few days, which I showed them the CNG tank number, he said tried to give me excused like may be some customer mite have ordered and later may have changed mind to take this color .. blah blah .. Inside of the car was also v dirty with lots of mud marks on carpet at both front and rear seats. He said, I will get it all cleaned and serviced before delivery. I said I will come tomorrow morning and check again, appointment fixed @ 12:30pm. Around 12:15pm on Sunday[protected] I got a call, saying there was a some problem with RTO software and the process is delayed by 2 hours. Around 3 pm I got a call saying RTO software issue will be resolved in next half an hour. I said, "I will be coming soon". I reached there @4 pm. White wagon R was parked in front of the showroom entrance, while I was moving up the ramp, I observed a color difference on left side front and rear doors. Rear left door was bit dull and non-reflective. I moved to the car and touched it, it had a rough finish, clearly re-painted!! Same was observed by my relatives accompanying me!! Sales man came I asked him, "Are you going to deliver me this re-painted accident-ed car ? " His team lead also reached, on seeing the car all agreed in minute that it is re-painted!! These people went inside, Sales manager, team lead and salesman returned to me after 10-15 minutes saying car is already registered in your name !!, had it not been registered we could have changed it !! Why did they register, who told them to register ? Who gave them acceptance to register, do they have any signed document ? Offered to change the door with a brand new car, I simply refused to take the delivery of the car !! Finally these people came to me, to buy one day to take their decision. I granted them. Today, on Monday I called the sales manager (though he was supposed to updated me by 1 pm), he said we are trying to get registration cancelled but it is registered in your name !! He never bothered to give me an upper time limit to resolve this issue, only assurance I got is, "Will update you, whenever there is any progress." I want Maruti to investigate on: - How/Why, the dealer was trying to deliver an accidental car ? Doesn't Maruti dealership have a quality check before presenting the car to customer for delivery ? - How was car registered without my consent and that too in such a hurry? There is definitely some fowl play in this. (FRAUD) - I have lost complete faith with DD Motors and Maruti as a company, where a Platinum dealer like DD motors does fraud practices and Maruti cannot control it. - I want a new car or the refund of my whole amount back[ and the value of my old car] - Car is still lying with the dealership, Maruti can get it examined. - Also as a proof, CCTV footage of the above described incident can be verified by Maruti. My hard earned money is struck, neither I am getting a refund nor a new car, for no fault of mine!! Car details : Wagon R CNG(White) Engine number : XXXX531 Chassis number : XXX744 Booked in name of : XXXXX DD Motor person details : Sales manager : Harmeet Singh Salesman : Nitin Badhani Failing to get a quick resolution for my issue, I will be compelled to reach the Consumer court and raise the issue with online media/platforms. I hope to get a quick and positive response from Maruti soon, to re-establish my faith in the brand Maruti. Thanks & Regards, Jagteshwar Singh Bakshi Mobile: [protected]