| Address: | New Delhi, Delhi, 110009 |
Sir, my family had a long cherished dream of owning a suv car & in auto expo 2016 our dreamed of owning suv seemed to be true when maruti launched ….. Vitara breeza. We were so fascinated & over thrilled, that we started enquiring about this car from authorized dealers & kept an eye on its launch date.
As my parents grew very old & finds it difficult to sit in car having a low ground clearance & my family decided to give our parents, “a big surprise” by gifting them vitara breeza on their golden marriage anniversary which was coming in april 29 2016 rather than spending the money on partying.
This was the most important & auspicious day in our lives.
Finally, we were able to book this car after a long wait on 07.03.2016 through m/s magic auto pvt ltd. Karol bagh delhi seemed to be a big dealer of maruti with a good sales network all over delhi & gave rs 11000/ cheque no.184366 dtd 07.03.2016 as booking amount as demanded by their sales executive mr vinay, vide receipt no. B 02584 dtd 08.03.2016. On the assurance of delivering this car in coming three to four weeks.
When i requested regarding delivery date in writing, mr vinay refused & told that he cannot give in writing but gave a verbal commitment on behalf of his co. M/s magic auto, of delivering vitaara breeza by end of march 2016 or maximum by first week of april 2016. So we trusted him as he committed on behalf of m/s magic auto pvt ltd.
As we had sufficient time approx. 7 weeks in hand for our anniversary auspicious day so we opined to get this car by mid of april 2016. Before booking i enquired about changing the name of car owner at the time of registration, i was assured by mr vinay from magic auto that the booking name could be changed & transferred at the time of registration of car in blood relation or company, so i booked vitaara breeza in name of my wife mrs manisha goel.
On next day ie. March 08 2016 vitara breeza was launched & i got a call from mr vinay from m/s magic auto pvt ltd. That the booking amount has been increased to rs 21000/ & without a second thought, i immediately send the balance 10000/ cheque to magic auto to reconfirm our booking of vitara breeza (Ldi optional) model. Before booking i enquired about changing the name of car owner at the time of registration, i was assured by mr vinay from magic auto that the booking name could be changed & transferred at the time of registration of car in blood relation or company.
. My family started dreaming of joy & happiness which my dad would get on a long drive with mom in his new suv vitara breeaza on their 50th golden anniversary.
After almost two weeks of booking when i did not received any the booking no. & delivery schedule, i reminded m/s magic auto by mails, over phone & then personally visited at their karol bagh delhi showroom met the team leader mr ramesh & gm mr gagan many times …. But no one gave a satisfactorily reply. Only false comforts. Then i approached your customer care & vasant kunj office & sent mails many times but again found helpless as nobody reverted even after running from pillar to post. Finally the most important & auspicious day of our lives came & we all broke down as our long awaited dream of seeing my dad driving his new suv with mom on his golden anniversary shattered & we could not celebrate their golden anniversary.
The charm of buying vitara breeza faded & we stopped enquiring the delivery date of same.In july i got a call from magic auto that our vehicle is ready for delivery. We once again got excited & thought of gifting this car to my son on his 18th birthday which comes in july itself. We requested magic auto to register the car in my father in law name but they refused & delayed this matter.
We hurriedly thought to take car in (Originally booked) my wife name mrs manisha as my son was going out of delhi for four years for pursuing his btech course & we approached punjab & sind bank kirti nagar & got the full amount payment bankers cheque as per quotation given by magic auto in my wife’s name on 12 july & handed over to mr vinay from magic auto with a commitment same day of delivery of vehicle by late evening.
We came to know the same day that our next door neighbours (Business) are very close relatives of one of the of magic auto owners.
On 12th magic auto failed to deliver car in evening as some formalities were not completed & we were promised the delivery for next day july 13th by 11.00am at their karol baugh showroom.
I along with my wife & kids reached their showroom by 11.15 am with once again full of joy & excitement & in high spirits, as finally we could gift my son his 18th birthday gift & share a drive with him as he was going for further studies, the very next day ie july14 2016.
We waited anxiously at their showroom in spite of their air-conditioning system was not working & there was lot of suffocation. My wife suffered from acute bronchitis because of traffic congestion & air-pollution from our gurgaon residence to their karol baugh showroom. After about one hour of waiting we were told by mrs pooja, probably customer care manager of magic auto that they cannot give the delivery of breeza today. We were all shocked & traumatized when they mentioned that if we want to take delivery of vehicle then we have to arrange a phone call from their close relative who is our business neighbour to their directors & only after his consent they can handover the vehicle to us. I asked for their directors no. But they refused. I never wanted to take obligation of anyone though we had good relations with our neighbours. I found it very strange & i enquired if relative is above law. We asked the reason for not giving the vehicle; we were told that the high security number plate is not ready.
I along with my family including my wife & kids were insulted & harassed in front of their whole staff.
We all broke down & in the fit of anger i wrote for cancellation & came back once again dishearten full of tears in eyes of my family with shattered dreams as we were repeatedly traumatized & deeply hurt so many times by magic auto.
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