Maruti Suzuki India — Invalid claim shown on my car - no help from Maruti, bad customer service

Address:

Pune, Maharashtra

I bought Ertiga from Mahalakshmi automobiles Pune on 31st March 2013. Car registration number MH12 JU 7540. I took insurance from Maruti (national insurance) for[protected]. Then I renewed the insurance in 2014 April paying 14033/- My 3rd renewal is due and it is now that I realized that there has been a claim on my policy in May 2013 of 37K rupees. This is absolutely not true!!! This has been NO CLAIM on my car till date. So I lost my NCB during the 2nd renewal and I did not realize it that time. I want this sorted out. The dealer says that we cannot do anything since the system shows claim. Who can help me? My insurance will be over soon and I have been following up on a daily basis for month. This is not only frustrating but also serious. How can there be a fake claim on my policy when I am 100% sure there has not been any claim? Kindly help me. I am following up with Maruti support but since March 28th but have not got any useful information/help/support whatsoever. This is a serious matter and Maruti does not seem to be taking this up.