Maruti Suzuki India — Krishna motors - mulund west

Address:

400080

Date : 21st july 2016

Dear sir,

I had booked a ciaz zxi+at on 14thmay 2016 with krishna motors in mulund (West), and was told that delivery will be within forty five days. I was also asked to pay half the value of the vehicle over and above the booking amount so that booking is confirmed and the car can be obtained earlier. I paid the booking amount of rs. 21, 000/- and later gave a cheque of rs. 7.50 lacs. Now after paying more than half the value of the car and it has passed two months but still no sign of the car. We are the one’s regularly calling the dealer krishna motors in mulund west to find out and everytime we call there is a new reason/excuse given for delay in delivery.
We had asked for accessories like skirting and spoiler for which i was quoted rs. 22, 000/- and the price was agreed now they say for skirting it is rs. 22, 000/- and spoiler there will be a additional cost. Is it not blatant cheating by the dealer towards customers and that too for a high end variant after discussing and finalizing the price for accessories now they are saying i have to pay more.
I called the dealer on 11/07/2016 and was told that the car will be leaving the factory and will reach the dealers in three to four days and should keep the balance payment ready. I again called on 19/07/16 since there was no call from the dealer to check if the car had arrived but now they are saying that they expect the car to leave the factory on 15/08/16. Is this the way maruti a reputable name in the automobile sector deal with customers or is it such dealers who maruti have appointed that are spoiling the name and brand value of a reputed organization like maruti.

After all these incidences i am forced to cancel my order because i am wary of what the dealer will provide me with and i do not want to be chasing such people. I kindly request that maruti advice the dealer to refund all the advance money that was paid towards purchase of the car.
I will never recommend maruti vehicles to any of my friends & relative nor vouch for their service and delivery.
This dealer is nothing but a cheat and fraudster. Why is maruti not taking any action against such dealers when there have been so many numerous complaints.

Elvira godwin
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