Maruti Suzuki India Ltd — Maruti suzuki swift (Optional)

Address:	Raigad, Maharashtra, 410206
Website:	www.marutisuzuki.com

I had purchased Maruti Swift Vehicle no. MH 46 AP 4487 bearing chasis no. MA3EHKD1S00968947 with Engine Number K12MN1662327 from M/s Simran Motors PVT. Ltd (Authorised dealer) Plot No.2-8, Sector-15, Mumbai Pune Highway, New Panvel (W) – 410206 on 07/11/2015. After using the car for about a month, we had given the vehicle to Simran Motors Pvt Ltd (Authorized Dealer) located at Plot no 2-8, Sector – 15, Mumbai Pune Highway, New Panvel (W) – 410206 for first free servicing on 12/12/2015 at around 9:30 AM . The representative of Simran Motors Pvt Ltd advised us to do the following jobs at our cost and it was told that this would be beneficial against scratches, rusting etc: (a) Protective Underbody Coating (b) Engine Room Painting (c) Out Side Labour (d) Protective Topbody Coating (Teflon) The vehicle was serviced and delivered to us by Simran Motors representative at about 4:00 pm on 12/12/2015 and subsequent to that we did not use the car. It is very unfortunate to inform you that at around 2:00 am on 13/12/2015, the car caught fire. Fire Brigade was called to control the fire and a police complaint was registered. The car is fully damaged. This is a great shock to us that within a month of purchase, the vehicle which is being purchased of a reputed brand like Maruti gets fully damaged on account of internal fire taking place. This has put us into lot of hardship since we have taken loan at the time of purchase of vehicle. Maruti is a household name in India having big brand name and we have purchased the vehicle with great faith, assurance and trust in your Car brand. I am deeply shaken & shattered after going through all this ordeal as we have incurred heavy loss on account of above and suffered even though it was not our fault. Therefore I request you to look into the matter and ensure that we get fully compensated on account of this loss and get a replacement with a Brand New Maruti Car at the earliest. Should you require any further details, please let me know so that I can provide the same. Thanking you, Rajendra A Sharma No 6, Gokul CHS, Sector- 2, Plot No 22, New Panvel (E) – 410206. Mobile: +91 [protected]