Maruti Suzuki India — Manufacturing defect in new wagon r car.

Address:110085

I purchased a new wagon r cng model car from m/s t. R. Sawhney motors pvt ltd, saraswati vihar, pitampura, delhi on 19.03.2016. On the same day when we took the delivery of the car, we told the sales person and others that the car is not functioning well. The sales person and technician of the company assured us that "abhi gadi nai nai hai. Do din chala kar dekho. Bilkul theek ho jaye gee. Koi dikat aye to batana". But there was no improvement in the problem. On contracting again the dealer advised us to go to service centre of t. R. Sawhney motors pvt ltd situated at badli, delhi. The service centre repaired the car and gave us the assurance that they have resolved the problem. But there was no change. Again we contracted the dealer and asked to replace the car with new one. But this time v. P of the company/service centre mr. Verma and works manager mr. Anil dagar
Requested us not to lodge the complaint and insisted upon to visit the service centre again. We again left the car in the service centre for 2 days.
This time also problem could not be resolved and the technical/manufacturing defect in gear box, clutch system, conductor side window glass remained as it was with low millage i. E 10 km per kg of cng (Approx).
In above case you can conclude well that the defected car was delivered to us. Sir, we are the permanent premium customer of your company for last 30 years. At this stage we are shocked with this deal.
Kindly replace my car immediately otherwise i have to take the shelter of legal, social, administrative and public support to safeguard my interest.
With the hope of the justice,


Yours sincerely,
Vikas jain
[protected]
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I purchased a New Wagon R CNG model Car from M/s T.R. Sawhney Motors Pvt Ltd, Saraswati Vihar, Pitampura, Delhi on 19.03.2016 vide invoice dated 19.03.2016 Engine No. K10BN7694583, Chassis No.MA3EWDE1S00A32425 Key No. 6052 . On the same day when we took the delivery of the car, we told the sales person and others that the car is not functioning well. the sales person and technician of the company assured us that " abhi gadi nai nai hai .Do din chala kar dekho. Bilkul theek ho jaye gee.koi dikat aye to batana ". But there was no improvement in the problem. On contracting again the dealer advised us to go to service centre of T.R. Sawhney Motors Pvt Ltd situated at Badli, Delhi. The service centre repaired the car and gave us the assurance that they have resolved the problem. But there was no change. Again we contracted the dealer and asked to replace the car with new one. But this time V.P Of the company/service centre Mr. Verma and Works Manager Mr. Anil Dagar
requested us not to lodge the complaint and insisted upon to visit the service centre again. We again left the car in the service centre for 2 days.
This time also problem could not be resolved and the technical/manufacturing defect in Gear Box, clutch system, conductor side window glass remained as it was with low millage i.e 10 km per kg of CNG (approx).
In above case you can conclude well that the defected car was delivered to us. Sir, we are the permanent premium customer of your company for last 30 years. At this stage we are shocked with this deal.
Kindly replace my car immediately otherwise I have to take the shelter of legal, social, administrative and public support to safeguard my interest.
with the hope of the justice,


Yours sincerely,
vikas jain
[protected]

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