Maruti Suzuki India — Maruti Suzuki - Maruti Suzuki Service Center Unable to find Defect at Prime Motor at Agra

Address:Gurgaon, Haryana

Refer to my complaint dated 04 Jun 2016 regarding "lot of sound coming from left front or rear wheel" . The vehicle was given to M/s Prime Motors at Agra on 16 Jun 2015 . They replaced Rear shocker assembly (one side). I reported the matter immediately at service station that the sound is still coming. I again given vehicle on 20 Jun 2015. They changed sliding Pin Set on both the front tyres. During my third free service at 10368 km at Madhusudan Motors at Agra, they did not find any defect in my vehicle. Then how my first tyre was worn out at 16258 km, when I got my vehicle's alignment and balancing done. I immediately inform the service centre and they said everything is OK and you need not to worry. During my paid service at 20505 km at M/s Prime Motors at Agra on 20 May 2015, I was informed that my two tyres worn out and need replacement. I therefore feel that in the service centers they do not check all the items need to be checked. They do only the change of oil and coolant where they can make the money. Moreover, the quality of the items used by maruti are not of high standard that is why my rear shock absorber assembly and caliper Pin Assembly was changed so early. In view of the above I therefore request you to replace my two tyres which was worn out due to service centre negligence or due to faulty rear shock absorber assembly and caliper Pin Assembly. It is further to note that My car is still under warranty. Yours Sincerely, Cdr (Dr) PS Josan [protected]@yahoo.co.in +91 [protected]
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