Maruti Suzuki India — On maruti service masters, chennai

Address:	600026
Website:	Maruti Service Masters

My car zen estilo bearing registration number tn 09 ay 5663 is being maintained only by maruthi service masters ever since its purchase either through the free services or through amcs which may please be verified by you from the records. I am having amcs continuously with you so as to have the car in mint condition always. There had been no problem in servicing except from november 2016.

Particularly after the flood, your service department is continuously refusing to take the above car for regular servicing citing that there is a heavy load on them with the flood affected cars and even if they take it there would be an inordinate delay in delivery. While, i appreciate msm 's commitment in attending the flood affected vehicles and the load pressure of your service department, but, please note that the same is to be carried out after equipping adequately to meet the additional load in parellel, since the contract is already in force with amc's, as otherwise, the performance of the contact would be in question and it is also against the ethical business practices adopted by a reputed company like msm.

Now, please inform how would you compensate the amc for this lapsed 5 months period (November 2015 to march 2016) that you refused to service due to your other new commitments.

I thought of bringing this to your knowledge before exploring the other avenues for remedy.

Awaiting your rejoinder.

I did not get a satisfactory reply..
And i replied as under:
Do you mean that you would wash my car twice in next 25 days? What is the significance on your claim that the extended amc ‎for 2 months? Had you told that it may not be possible for the extension while renewing the amc, i would not have renewed it and such an awkward situation could have been averted. Now, please note that your customers are the beggars and would demand their right with the law of this soil.
Thanks
Rs narayanaan.
I want to take it to your md and chairman and as well mul