Maruti Suzuki — indifference about solving a problem regarding tyres

Address:

Kangra, Himachal Pradesh

Good morning, I am extremely disappointed to have to resort to writing this e-mail. My father, an army doctor, had a maruti wagon r since Oct 2000 and that is the car I have driven around as a child. Being extremely satisfied with the performance of the vehicle when I decided to buy my own car my first and only choice was Suzuki car. Therefore in Nov 2013 I bought a Suzuki Swift Dzire from pathankot vehicleades. But within the first month I noticed my front tyres were losing their tread pattern at an alarming rate. Within first 1000kms the whole tyre was smooth and lost all tread. I had also got my wheel alignment done 3 times by then on advice of maruti service advisors. still my vehicle tyres were damaged. suspecting a manufacturing defect in the front suspension I approached the service manager in pathankot vehicleades. They checked the vehicle and assured me the vehicle was fine. but even after that when my vehicle tyres were still losing tread I tried to tell them the problem again. Also for each check up of the vehicle i had to drive 85 kms from dalhousie to pathankot on hilly roads. Still instead of helping me they told me meet diff managers and even sent me to a jk tyre shop where the shop owner again misbehaved with me. Now after nearly a year I no longer have the patience to keep on visiting service centres for a problem they are not willing to solve. My job does not allow me to spend so much time on a car. I now feel my hasty decision has only caused me stress and grief. But still after such a long happy association I felt the need for an explanation at the least. Hope there is a positive response from your end. Thank you sincerely Capt S Jayanth Perumal Dental Offr& Adjt 339 Field Hosp C/o 56 APO ph - [protected] car reg no - HP 47 5205