Maruti Suzuki — Irresponsible Approach by Kothari Wheels, Akurdi, Pune

Address:

Pune, Maharashtra

We booked Maruti Alto 800 on 31st Dec, 2014. We were informed that it will be delivered in 8 days. After loan disbursement also, we were told on 13th Jan, 2015, to come and collect the vehicle without registration number. We requested them to give the vehicle with registration number only. They promised that by 16th Jan, 2015 evening, registration number will be available. On 17 Jan, 2015, we went to collect our vehicle but found that registration number is not received from RTO and again promised that the same would be available by 19th Jan, 2015 and the number plates would be placed on vehicle at our residence (Assurance was given not to bring vehicle at showroom). Till today and till this time there is no intimation about registration number details. We were given two key chain which were heavily rusted. We requested for petrol replenishment as our old Maruti which was given in exchange deal was having full petrol in the tank. This request was also not taken seriously nor entertained. We found all the executive to be in helpless situation without any authority. On 17th Jan, 2015, we got a call from Kothari Wheels, Viman nagar office from Ms. Priya - Sales Manager who promised resolution on 19th Jan, 2015 but again till this date and till this time she has not called back. Complete irresponsible approach by one and all at both the places annoyed us and we are still frustrated as our vehicle is without registration number and we can not drive it. It has become show piece at our residence without use. Hope, by putting this on your official site, we will get the issued resolved.