Maruti Suzuki — Justice for Brand New flood hit Alto K10 or face Legal Action

Address:Srinagar, Jammu and Kashmir

Hello Sir, My name is Sabaat Khan and I am a resident of Jammu and Kashmir.I am a Software Engineer currently working in Bengaluru for a reputed MNC called IBM.My father is a Bank Manager.This mail is regarding my recent Bitter and Selfish experience, and most of all the feeling of being Exploited, that i had the chance to encounter at the hands of your Outlet in Srinagar(Jamkash Automobiles, Humhama and National Insurance), that is now compelling me to seek legal help.Before I proceed further, let me state here that I will be initiating a report with the Chamber of Commerce regarding the same matter in coming days. It started in July'14 when after I had finished saving money for my 1st Car in which some cash I had lended from my father, we decided to get Alto K10(Vxi). So on 27th July'14 we got our car ready for almost 3.8 lacs, registered under my father-Ghulam Nabi with Temp No:- Kmr-5-Temp-M-790 and Insured it for 0 Depreciation Policy from National Insurance. It would have hardly gone 500 Kms when the great Flood of kashmir submerged it on 6th Sep. After the water receeded, insurance people told us to take our car to Maruti Service Center and so on 21st September we took it and got 319th number. Since that day there was no contact either from the Service Center nor from the Insurance Company till recently on 1st Dec my father recieved a call from Jamkash Automobiles saying that they have repaired the vehicle. At first we were shocked as to how careless and irresponsible they are, as they did not have the courtesy or audacity or responsibleness to even bother to atlest inform the Client or Customer--the Third Party about initiating the survey or the survey reports and they even have So-Called "Repaired" the vehicle on their own without the consent of the Owner. Now lets come to present, i[censored] see the vehicle now and say that its a new vehicle I will not utter another word. That car looks 10 years old. They have broken the front bumper, dents on Two windows and argue that it was already broken.I only asked them to show me these dents and broken bumper in the Survey pictures and they were left Deaf n Dumb. The Seats have got Rust on them and they want me to take this Car.This is Absurd! Even a lame man understands that speakers work on Vibrations and frequencies and if muddy water enters it, they r gone and these Tail-Less Donkeys havent even replaced them and they want me to take this car! Only today and that too after repeated efforts was i able to make them agree to Change the Wheel Bearing(not to mention how important its to change this in Flood Cars)!!! After all this we decided not to take this car and rather go to the True Value and look for other Options.Again to our utter shock and dissapointment we were offered just 2 lacs for our "Repaired" 2 months old car, that had cost us 3.8 lacs plus the repairment cost of Flood i.e. 1.5 lacs, Arguing that it is a Flood Car and that these cars are now patients...So Why Am I Getting A Patient???? I had insured a Baby and that too with a 0 Dep Policy!!!So all in all, At present I am getting 2 lacs for a 2 month old car that has cost me almost 5.5 lacs!!! Can u please Explain me whats happening here.I dont understand this Maths. How could anyone feel that this will be acceptable to me or worse How Can I Accept this??? I have knocked at every door that i possibly could without success.I even talked to Surjit Singh Bawa from National Insurance.Although he lend me a patient ear but he said that Maruti has put some intermediator or some third party who handle Insurance. I dont care about your Policies. I want justice. For the past 3 Generations my family has been a loyal customer to Maruti as well as National insurance.You can pull up my records for the last 25 yrs in National Insurance and see how much Premium I have filed AND then Check the Claims that I have made! Is this how you treat your loyal customers, Cheat them?? This is the Time of Turmoil for the People of Kashmir.Inspite of providing relief or assistance, I am sorry to say but your Company in Srinagar is Looting, Cheating and Exploiting Flood hit people. Atlast, I would only like to say that whatever repairs or Deals that your Company has done or offered me till now are not only obnoctious but insulting!! I dont have that much time that i will keep following u guys everyday.I am tired now. Although I have lost all hope and am almost ready to take it up as a Legal Challenge and seek Legal help, regard this as my last attempt to solve this matter out of Court. Anticipating your reply soon. Regards Sabaat Khan [protected] [protected]
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