Maruti Suzuki Limited — Faulty car ciaz rs & compensation reg

Address:380013
Website:faulty car delivered and No proper compensation given and tender any apology

Dear Sir,

It seems so that maruti is cordoning their dealer, even though your email the said dealer so far not
bothered to reply and compensate the agony i have gone through must be acknowledged properly and not
they have done so far.

The car performance is also below the standard as it is being announced 18 average in city on 20 at
highway . But it also pains to note that average is just 10 average in city on highway at 12. We have
ply km so far 3000 kms to the different places. Why so much vast difference of average and do we have
being cheated for the same also . It is like that fuel is costing day by day increasing and this to
maintained with so poor average is also not expected as wrong choice of car has being selected.

Kindly look in to the matter as still my complaint stands not resolved.

Hope to hear from u soon.

Thanks and Regards,

P.G.BHATT
[protected]


On Tue, 24 May 2016 13:05:14 +0530 wrote



Dear Sir,

At the outset, we thank you for giving us an opportunity to serve you.

We have received your feedback regarding your purchase experience at our dealership and deeply regret
the inconveniences caused to you.

We went through details of your complaint raised regarding faulty gear cable by Popular Wheelers,
Ashram Road. We had also advised our dealership Sales Manager, Mr. Saurabh Purohit & our Customer Care
Manager Ms.
Hetal Dixit, to get in touch with you and resolve your pending issues. The technical problem had been
sorted out by our Service team & the said vehicle is okay as per our records. Hope you are satisfied
with the measures taken by our dealership team.

We understand your concerns & are aware that you have requested to replace the vehicle. But as per MSIL
policy, we cannot replace the car. However, should you have any further queries or issues, please feel
free
to get in touch with us. Our team would be happy to help you in that regard.

Your feedback will go a long way in helping us improve our processes and we express our sincere
gratitude to you for sharing the same.

We once again regret the inconvenience caused to you and thank you for choosing Maruti Suzuki.

--
Regards,
Somyakanta Nanda
Territory Sales Manager,
Maruti Suzuki India Ltd.,
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