[Resolved]  Maruti Suzuki — Mall practice and harassment to customer by Rana Motors Service Center Gurgaon.

Address:

Gurgaon, Haryana

Dear Sir, I have given my Maruti Swift Car bearing reg. No. HR26BZ8275 for replacement of front Bumper on 7.12.2014 at 10AM at Rana Service Centre, Jain Complex, Gurgaon near Rajiv Chauk. They promised to give my Car by the evening but at 6 in the evening they have called me and told for next day. When I went next day to get my Car I was shocked to see the scratch on right rear gate in the bottom running full length along with over newly installed front bumper. When I confronted the supervisor, he refused initially by passing the buck as old one but latter agreed when scratches were shown to GM and oppolozise for the same. They requested me to leave the Car for the day and get it back on next day (i.e. on 9.12.2014) by 3PM which i agreed. when I called the Supervisor on next day at 3'o clock before going to Service Centre, i was told to go to Body shop at Sector 18 and collect your car from there. Finally I got my car around at 5'o clock. I have requested them (both the places) for the feedback form but it was not provided to me by making the excuse that server is down. Maruti is known for its privileged services to its customers. Please don't let your loyal customer get away due to these type of people like Rana Motors. Thanks Santosh Kumar Dubey [protected] [protected]@gmail.com