Maruti Suzuki — Many Problems in our New Purchased car WagonR

We have purchased new Maruti Suzuki WagonR car from your authorized dealer Nanda Automobiles Pvt Ltd, , Plot No. 1003, G.I.D.C, Sector-28, Gandhinagar-382028, Gujarat, India on dated 24.09.2014. Till date we have used 3200 kms of this car. But, within 8 months, we have to face many problems regarding this car. Every time of problem, the dealer kept our car for three to four days under observation. During these days, we were without car. Last Sunday, we had faced big problems with car. The AC in car was totally not working. During our 40 kms journey, the cars was 400 times stopped. After many effort, we had reached our home. On Monday morning around 10:00 hrs, we go to dealer’s service station, one of their representative (Mr Bhavik Patel), took one test drive of our car to see problems. Then he prepared job card of our car and give assurance to us to resolves car problems within few hours. But till 16:00 hrs, we have no any feedback from dealer. So, we again visit the service station around 16:30 hrs, we saw that our car was untouched. We complaint to the manager. He was apologize for this situation and give again assurance to resolve the problems as early as possible. The next day, i.e, today, again, we have no any feedback from dealer. So, we had again reached to the service station at 17:30 hrs. We again complaint to the manager. But, as usual he assure to solve the problem. He said us that there are problems in car regarding radiator and engine. So, The radiator and some engine parts must be replaced. We have shocked hearing this. Our car is totally new. Then why that parts are replaced???????????? We said them to give in written whatever the car problems. They got excited and make misbehave with us and told us that no one can give in written and you can go to any where to make complaint. We Have one more car of Hyundai make I10. We told them about this car. The representative told us that Hyundai is horse and Maruti Suzuki is Donkey, If you interested in horse, then why you had purchased donkey. Again we have shocked. Your representative teach us about car purchasing. So, We have to last option to complaint to you regarding our problems. Even after having car of 4.5 lacs rs. cost, we can’t use it happily. So, please take our complaint seriously and do needful in our favour. Thanking You… Sudhir Prajapati Qtr.No. Type II-15/2, GSECL (GEB) Colony, Thermal Power Station, Gandhinagar-382041 Mobile:[protected].
Was this information helpful?
No (0)
Yes (0)
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Maruti Suzuki India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    25%
    Complaints
    6885
    Pending
    0
    Resolved
    1707
    Maruti Suzuki India Phone
    +91 11 4678 1000 [New Delhi]
    +91 22 2659 0478 [Mumbai]
    +91 48 4408 8400 [Cochin]
    Maruti Suzuki India Address
    1, Nelson Mandela Road, Vasant Kunj, New Delhi, Delhi, India - 110070
    View all Maruti Suzuki India contact information